Academic and Student Experience Manager at Eduvos

Minimum qualification:

• At least an honours degree, preferably in management  

Experience:

• Minimum three years of managerial experience in an academic environment
• At least five years’ of service or customer management experience, preferably in higher education environment  

Duties and Responsibilities:    

As the Academic and Student Experience Manager, you will be primarily responsible for the following:

• Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)
• Orientation, onboarding and induction
• Communication
• Contract management
• Facilities and venue compliance
• Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
• Sponsor engagement
• Academic support programmes
• Wellness programmes
• Employability and work readiness
• Student resource enablement 
• Student compliance with institutional policies
• Events management (e.g., graduation event management, career fairs)
•  Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries) 
• Management 
• Leadership 
• Internal and external stakeholder engagement and management/collaboration 

Functional and Behavioural Competencies    

Functional competencies:

• MS Office  
• Exposure to / experience with systems
• Project management skills
• Case management and other systems
• SLA management skills / matrix management skills 

Behavioural competencies:

• Initiative and responsibility
• People leadership and development
• Relations and networking
• Influencing
• Effective communication (verbal and written)
• Analysis and judgment / problem solving
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)