Accounts Manager - Durban at ESKORT

The purpose of the role for the successful candidate will be to -

• Ensure that sales targets are achieved.
• Be the point of contact between the Company and all customers.
• Ensure customers have the right products and services.
• Identify opportunities for new customers to increase sales.
• Manage team memers in the KZN region.

QUALIFICATIONS:

• Grade 12 (Matric)
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales or related field

EXPERIENCE:

• Minimum of 5 years’ experience in a similar position preferably in a FMCG environment
• Proven track record as key account manager
• Customer relationship experience

KNOWLEDGE REQUIRED:

• Proficient knowledge and experience in all Microsoft Office applications and CRM software

SKILLS REQUIRED:

• Ability to analyse data and sales statistics
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals on all levels
• Excellent organizational skills
• Strong negotiation and leadership skills
• Ability to manage multiple key accounts
• Strong negotiating skills

KEY PERFORMANCE AREAS: 

Client Relationship Management

• Establish a trust relationship with all customers
• Develop and sustain solid relationships with key customers
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers timeously
• Communication between key customers and internal teams
• Troubleshoot customers concerns
• Develop and implement strategic solutions to achieve key clients’ long-term goals

Sales

• Identify new potential customers and generate sales
• Achieve set targets within the agreed time frame
• Plan, organise and attend customer trade shows when required
• Attend customer and marketing events when required
• Ensure stock levels at 3rd party are maintained

Reporting

• Prepare regular reports of progress and forecasts to internal and external stakeholders.

Employee Management

• Employee Recruitment
• Onboarding and induction of new employees
• Training and development
• Employee Relations (Discipline in the workplace)
• Performance management
• Develop and ensure sales team effectiveness
• Employee motivation

Other

• Communicate and collaborate with the advertising, design, marketing, sales, and logistics departments
• Participate and contribute in all activities to achieve sales targets