New Vacancies at ESKORT

The purpose of the job will be -

• To supervise all QA, QC and LAB staff and to ensure that products meet quality and efficiency standards.
• Ensuring that all requirements for FSSC 22000 and other relevant Food Safety Management System are met.

QUALIFICATIONS:

• Degree in Microbiology or other relevant qualifications

EXPERIENCE:

• 5 year’s previous experience in a FMCG Production or Manufacturing environment, including managing Food Safety Systems and external audits.

KNOWLEDGE REQUIRED:

• Strong knowledge of mathematics, data analysis, and statistical methods.
• Good technical and IT skills.

SKILLS REQUIRED:

• Excellent communication and listening skills.
• Problem solving and people management skills.

KEY PERFORMANCE AREAS: 

1. Quality Assurance

• Constantly updating documents on new Food Safety standards, legislation, and or other requirements.
• Acting as the Company’s Food Safety Coordinator (FSSC22000) and Hygiene Officer (Meat Safety Act).
• Ensure continuous improvement on product Food Safety and product Quality.
• Setting compliance specification of raw materials and finished products regarding Micro and Chemistry looking at relevant legislation.
• Manage the Internal Audit processes and do problem solving to find root causes on Quality deviations.
• Arrange Food Safety meetings and management review meetings.
• Compiling of HACCP studies, process flow and processing procedures.
• Decide for external audit and ensure requirements are met during audit.
• Ensure that customer complaints are addressed, action is taken, and feedback is given to management.

2. Quality Controller

• Managing all Quality and Laboratory staff including but not limited to discipline in the workplace, time keeping, and ensuring all personal hygiene checks are done before production begins.
• Ensure staff follow Company SOP’s and policies.
• Communicate to staff in morning meetings regarding issues brought to your attention during your meetings (for example customer complaints, production focus areas)
• To ensure that all staff are always productive.

3. Laboratory

• Design of documents, procedures, and reports for the Laboratory as and when required.
• Managing budgets.
• Ordering of lab consumables.
• Lab results verification.
• Ensure that each area is working to a recognized standard.
• Ensure proficiency testing is done and logging and analysing of proficiency.
• Typing COA’s as requested.
• Ensure that products are tested according to the sampling plan.
• Ensure that COA’s are available for export audits.

4. Implement and maintain 5S & Quantum Lean Methods

• To be discussed in morning meetings.
• Ensure all boards are updated.
• Ensure suggestions are submitted.
• Hold fishbowl meetings and small group activities, etc.

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The purpose of the role for the successful candidate will be to -

• Ensure that sales targets are achieved.
• Be the point of contact between the Company and all customers.
• Ensure customers have the right products and services.
• Identify opportunities for new customers to increase sales.
• Manage team memers in the KZN region.

QUALIFICATIONS:

• Grade 12 (Matric)
• Bachelor’s degree in Business Administration, Marketing, Finance, Sales or related field

EXPERIENCE:

• Minimum of 5 years’ experience in a similar position preferably in a FMCG environment
• Proven track record as key account manager
• Customer relationship experience

KNOWLEDGE REQUIRED:

• Proficient knowledge and experience in all Microsoft Office applications and CRM software

SKILLS REQUIRED:

• Ability to analyse data and sales statistics
• Strong communication and interpersonal skills with an aptitude in building relationships with professionals on all levels
• Excellent organizational skills
• Strong negotiation and leadership skills
• Ability to manage multiple key accounts
• Strong negotiating skills

KEY PERFORMANCE AREAS: 

Client Relationship Management

• Establish a trust relationship with all customers
• Develop and sustain solid relationships with key customers
• Acquire a thorough understanding of key customer needs and requirements
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers timeously
• Communication between key customers and internal teams
• Troubleshoot customers concerns
• Develop and implement strategic solutions to achieve key clients’ long-term goals

Sales

• Identify new potential customers and generate sales
• Achieve set targets within the agreed time frame
• Plan, organise and attend customer trade shows when required
• Attend customer and marketing events when required
• Ensure stock levels at 3rd party are maintained

Reporting

• Prepare regular reports of progress and forecasts to internal and external stakeholders.

Employee Management

• Employee Recruitment
• Onboarding and induction of new employees
• Training and development
• Employee Relations (Discipline in the workplace)
• Performance management
• Develop and ensure sales team effectiveness
• Employee motivation

Other

• Communicate and collaborate with the advertising, design, marketing, sales, and logistics departments
• Participate and contribute in all activities to achieve sales targets