Accounts Receivable Administrator at CBRE Excellerate

Main purpose / objective of the position:

• Collection of clients’ rentals to ensure healthy cash flow and control of all customer accounts. Manage and maintain good, long-term customers and client relationships.

Operational Deliverables:
Will include, but not limited to: 

•  Proactively following up on all rental collections and resolving outstanding payments.
•  Resolving internal and external queries.
•  Daily allocation of payments and clearing of invoices as per the customers’ remittance advices received.
•  Updating and maintenance of the customer/tenants’ Main Recons (Account Reconciliations).
•  Weekly Cash Collection Forecast.
•  Reporting on Rental Cash Collections on a weekly basis.
•  Liaising with the Leasing department to resolve and billing queries that potentially impacts collections.
•  Submitting Invoice Reports to the customers/tenants after month end close.
•  Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.

Decision making authority:

• Works within the broad framework of existing policies and guidelines, as amended from time to time.
• Required to work strictly within prescribed rules, routines & standards.

Experience / Education / Knowledge:

• Minimum of Grade 12 with Accountancy as subject or equivalent qualification / training e.g. Association Accounting Technicians well as 2 years relevant experience.
• A bachelor’s degree in finance, Property Management, Business or Accounting will be an advantage.
• Detailed knowledge of all financial policies, procedures and processes.
• Contract Management
• Rent Collection
• Debt Collectors Act 1998.

Skills required:

• Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, Power Point, Contract Creation & Procurement system, SAP).
• Time Management Negotiation Skills.
• Telephone Skills.
• Administration and organisational skills.
• Presentation skills.
• Interpersonal skills.
• Analytical/sound numeracy skills.
• Communication Skills (Verbal & Written).
• Competencies required: Communication (both verbal and written).
• Customer and quality focus.
• Interpretation of legal contracts.
• Attention to detail.
• Time management.
• Methodical.
• Problem solving.
• Be able to handle stress in demanding situations.
• Attention to deadlines.
• Initiative.
• Self-confidence.
• Assertiveness.
• Impact and Influence.
• Teamwork and co-operation.
• Self-starter.
• Integrity.
• Diligent.

Major drivers of work volume:

• Number of customers and profile of portfolio.
• Interface / relationships with: Internal: IT, Finance Manager, Account Receivable Manager and Controller, Accounts Receivable Administrators; Leasing Receivables team External: Tenants, Clients