CBRE Excellerate provide an integrated suite of high-quality real estate services across Africa and the Middle East, including facilities management, advisory & transaction services, project & development management, broking, valuations and property management (outside of South Africa) and will allow us to expand the self-delivery of integrated fa...
Main purpose/objective of the position:
- Compile and provide accurate recovery information that is used for invoicing to the clients’ tenants.
Operational Deliverables:
Will include, but not limited to:
- Accurate capturing of readings and/or municipal accounts as per requirement and availability of the information.
- Source the required information from various entities to ensure capturing can be done.
- Reconciliation of under- and overcharges on accounts and resolution thereof.
- Maintenance of master data relating to Municipalities and ESKOM within the ERP system and/or other functionality.
- Manage queries received with the relevant internal team for resolution with the client/LL/municipality.
- Ensure that the statistics on capturing invoices are submitted daily for record and action purposes.
- Ensure records are tracked in terms of invoices and payments and monitored for specific accounts as required from time to time.
- Verification and confirmation of VAT compliance for invoices received.
- Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.
Decision making authority:
- Works within the broad framework of existing policies and guidelines, as amended from time to time.
- Required to work strictly within prescribed rules, routines & standards.
Experience and Education:
- Minimum of Grade 12 or equivalent qualification/training. Knowledge of South African Municipal procedures and accounting processes
- Detailed knowledge and experience working with Municipal and Eskom tariffs and bylaws
- A financial degree will be advantageous.
- 1-2 years relevant experience
PC and Functional Skills required:
- Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, SAP)
- Analytical/sound numeracy skills
Competencies required:
- Communication (both verbal and written)
- Customer / Client Focused
- Attention to detail
- Planning and Organising
- Problem solving
- Able to handle high pressure environments
- Initiative
- Networking and Influencing Skills
- Negotiation Skills
- Teamwork and co-operation
Major drivers of work volume:
- Number of customers and profile of portfolio.
Interface / relationships with:
- Internal: Utility Specialist, Controllers & Administrators; Council Liaison team; Finance Manager
- External: Contractors, Clients, Municipalities
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Main purpose / objective of the position:
- Collection of clients’ rentals to ensure healthy cash flow and control of all customer accounts. Manage and maintain good, long-term customers and client relationships.
Operational Deliverables:
Will include, but not limited to:
- Proactively following up on all rental collections and resolving outstanding payments.
- Resolving internal and external queries.
- Daily allocation of payments and clearing of invoices as per the customers’ remittance advices received.
- Updating and maintenance of the customer/tenants’ Main Recons (Account Reconciliations).
- Weekly Cash Collection Forecast.
- Reporting on Rental Cash Collections on a weekly basis.
- Liaising with the Leasing department to resolve and billing queries that potentially impacts collections.
- Submitting Invoice Reports to the customers/tenants after month end close.
- Actively maintain a reminder system to ensure finalisation of all matters pertaining to queries and collections.
Decision making authority:
- Works within the broad framework of existing policies and guidelines, as amended from time to time.
- Required to work strictly within prescribed rules, routines & standards.
Experience / Education / Knowledge:
- Minimum of Grade 12 with Accountancy as subject or equivalent qualification / training e.g. Association Accounting Technicians well as 2 years relevant experience.
- A bachelor’s degree in finance, Property Management, Business or Accounting will be an advantage.
- Detailed knowledge of all financial policies, procedures and processes.
- Contract Management
- Rent Collection
- Debt Collectors Act 1998.
Skills required:
- Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, Power Point, Contract Creation & Procurement system, SAP).
- Time Management Negotiation Skills.
- Telephone Skills.
- Administration and organisational skills.
- Presentation skills.
- Interpersonal skills.
- Analytical/sound numeracy skills.
- Communication Skills (Verbal & Written).
- Competencies required: Communication (both verbal and written).
- Customer and quality focus.
- Interpretation of legal contracts.
- Attention to detail.
- Time management.
- Methodical.
- Problem solving.
- Be able to handle stress in demanding situations.
- Attention to deadlines.
- Initiative.
- Self-confidence.
- Assertiveness.
- Impact and Influence.
- Teamwork and co-operation.
- Self-starter.
- Integrity.
- Diligent.
Major drivers of work volume:
- Number of customers and profile of portfolio.
- Interface / relationships with: Internal: IT, Finance Manager, Account Receivable Manager and Controller, Accounts Receivable Administrators; Leasing Receivables team External: Tenants, Clients
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Purpose of the job:
- To support the HR team by providing administrative assistance relating to employee benefits programs, specifically medical and retirement funds, ensuring compliance with legal and company requirements, and providing excellent service to employees regarding their benefits.
Key Responsibilities:
- Determine eligibility of employees for the benefit plans.
- Educate employees about the company’s benefits program to encourage informed enrolment.
- Assist employees in the benefits program enrolment and benefit claims processes.
- Support the payroll department with communication of deductions or changes to employees’
- salaries as related to benefits.
- Maintain accurate records of all employee benefits data in an electronic database.
- Uphold confidentiality of each employee’s documentation and files.
Retirement Fund Claims:
- Educate and Communicate: Provide clear information to employees about the benefits available, how to file claims, and the documentation required.
- Organize and Track: Maintain organized records of all benefit claims and track their progress. Use relevant HR software to manage data efficiently.
- Understand Regulations: Have a thorough understanding of relevant laws and regulations such as the Pension Funds Act to ensure compliance and proper guidance.
- Assist Employees: Offer support to employees during the claim process, helping them understand their entitlements and how to complete claim forms correctly.
- Liaise with Providers: Work closely with Retirement Fund Administrators as well as third party Financial Services / Employee Benefits service provider to resolve any issues and expedite the claims process.
- Review and Process: Carefully review claim submissions for accuracy and completeness before submission. Ensure timely submission to providers.
- Follow Up: Regularly follow up on pending claims and provide updates to employees. Address any delays or complications promptly.
- Feedback Loop: Create a feedback system to learn from past claims and improve the process. Use this feedback to make necessary adjustments to policies or procedures.
Requirements:
- At least 2 years of experience working in an HR-related role, preferably within the employee benefits environment.
- Tertiary qualification in Human Resources, Business Administration, or a similar field.
- Expertise in HRIS and other HR-related systems.
- Strong understanding of relevant employment and labour laws.
- Excellent written and verbal communication skills.
- Proficiency in MS Outlook Word and Excel.
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Main purpose / objective of the position:
- To establish and maintain effective support services for the property management functions of the portfolio, primarily the administration of Lease Agreements. To effectively manage the portfolio on a Regional Basis, the objectives being the optimisation of rental income and accurate recording of lease terms.
Operational Deliverables:
Will include, but not limited to:
- Attend to leasing and lease renewals, reassessments, lease consolidations and terminations. Drawing up of lease schedules and documentation relating to obtaining approvals and acceptance of leases, facilitating the signing of lease agreements (from a landlord perspective).
- Capturing of all new lease agreements, lease renewals, reassessments and lease
- corrections on SAP.
- Assist accounting services, (Credit control), by arranging invoicing of rentals, adjustments, reconciliations, variance reporting and customer creation.
- Assist in compiling deviation reports and communicate. Implement preventative steps to prevent recurring.
- Keep, maintain and update detailed monthly status updates of own building and lease classifications.
- Assist with compiling property related reporting schedules.
- Actively maintain a reminder system to ensure finalisation of all matters pertaining to lease administration.
Decision making authority:
- Works within the broad framework of existing policies and guidelines, as amended from time to time. Required to work strictly within prescribed rules, routines & standards.
Experience / Education / Knowledge:
- Grade 12 or relevant qualification equal to NQF level 4.
- Additional Property related qualification of any NQF 5 or higher.
- A Bachelor’s Degree in Finance, Property Management, Business or Accounting will be an advantage.
- At least 3-5 years relevant experience in Property Management/Administration, i.e. leasing administration, financial accounting and negotiation/communication skills, directly interfacing with clients and providing general administrative support services.
- Knowledge of South Africa’s property industry, property markets and general administration/Accounting/Finance acumen.
- Knowledge of Asset Management and knowledge of the legal requirements of the essentials of a lease agreement.
- ERP Systems and Procedures, general business and property management acumen, house rules, service contractors, insurance policies and procedures.
Skills required:
- Typing, Computer literacy (Advanced MS Office, MS Word, MS Excel, Power Point, Contract Creation & Procurement system, SAP).
- Telephone Skills.
- Administration and organisational skills.
- Presentation skills.
- Interpersonal skills.
- Analytical/sound numeracy skills.
Competencies required:
- Communication (both verbal and written).
- Customer and quality focus.
- Interpretation of legal contracts and negotiations.
- Attention to detail.
- Time management.
- Methodical.
- Problem solving.
- Be able to handle stress in demanding situations.
- Attention to deadlines.
- Initiative.
- Self-confidence.
- Assertiveness.
- Impact and Influence.
- Teamwork and co-operation.
- Self-starter.
- Integrity.
- Diligent.
Major drivers of work volume:
- Number of leases and profile of portfolio.
Interface / relationships with:
- Internal: IT, Leasing Manager, Controllers and Administrators; Accounts Receivables team
- External: Tenants, Clients
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Main purpose / objective of the position:
- To assist in the co-ordination of all legal matters for the Portfolio. Provide advisory services internally and to the client.
Operational Deliverables:
- Demonstrate knowledge and experience in dealing with various authorities relevant to
- the Property Industry.
- Create or edit legal documents and correspondence on behalf of the Legal Advisor.
- Responsible for conducting a variety of research, administrative and organisational
- tasks to support the Legal Advisor.
- Demonstrate knowledge and experience in dealing with various matters relevant to
- Lease and Data Management and the Property industry as a sector.
- Assist in drafting, reviewing and vetting lease agreements, including Power Supply
- Agreements within the various Business Units in the Portfolio.
- Assist in drafting, reviewing and vetting commercial and storage agreements,
- including Antenna, Masts and ground leases agreements.
- Assist in drafting, reviewing and vetting legal documents, including breach notices,
- letters of demand, acknowledgement of debt agreements.
- Assist in providing and/or facilitating delivery of legal advice, guidance, and support to
- enable the business to achieve its business imperatives.
- Assist in responding and finalising letters of demands, notices, etc.
- Assist the Legal Advisor in drafting of meeting minutes.
- Decision-making authority:
- Works within the broad framework of existing policies and guidelines, as amended from
- time to time.
- Required to work strictly within prescribed rules, routines & standards.
Experience / Education:
- LLB degree.
- Admitted Attorney with a minimum of 1-2 years post admission experience.
- Experience in corporate /commercial law, preferably with experience in landlord /
- tenant litigation.
- Commercial insight into management and monitoring of legal risk.
- Strong commercial legal drafting skills.
PC and Functional Skills Required:
- Typing, Computer literacy: (Advanced MS Office, MS Word, MS Excel, PowerPoint)
- Competencies Required:
- Professional & Comprehensive communication and influencing
- Planning and Organising
- Analytical Thinking
- Problem-solving (queries and reconciliations)
- Decision making
- Financial and Business Acumen
- Attention to detail and Accuracy
- Performance Focus (productivity and daily planning)
- Customer / Client Focused
- Able to handle high-pressure environment
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Main purpose / objective of the position:
Receives and welcome walk-in clients and visitors and to answer and redirect calls that supports the image of the client image and delivery.
General administrative tasks and support in terms of front desk support and procurement administration will also form part of this position as part of support to the facility management team.
Key Responsibilities
- Notifies company personnel of visitors arrival.
- Directs visitors by maintaining employee and department directories
- Assist the security team by following procedures as per client site requirements.
- Ensures a safe and clean reception area in line with client requirements
- Supports continuity among teams’ members by documenting and communication key actions, and all irregularities.
- Work closely with internal customers and notify them of visitors and incoming calls.
- Respond appropriately to calls from customers, answer or redirect questions where required and assist visitors. Notifies company personnel of visitor arrival.
Decision making authority:
- Per approval framework. Guidance would be required to take decisions of a general nature from which specific judgment can be made to meet a new situation not yet encountered.
Education required:
Experience required:
- 2 years relevant experience in an administrative environment.
- Commercial Building (Front Desk) experience will be an advantage
PC Skills required
- Computer literacy (MS Office, particularly Outlook and Word, Excel);
Competencies required:
- Customer Insight and Focus
- Communication and Influence
- Verbal and Written Communication Skills
- Administrative skills
- Planning and Organising
- Problem Solving
- Relationship Building
- Able to handle pressure
Knowledge required:
- Switchboard, General layout of the office building, Policies & Procedures, Relevant legislation, example FICA, OHS.
Major drivers of work volume:
- Front desk welcoming of visitors and tenants of the buildings, management of meeting room bookings, assisting Facility manager with property management tasks and projects, including procurement.
Interface / relationships with:
- Internal: Facilities Manager, Managers, Building Manager, Office Staff
- External: Tenants, Landlord, Contractors
Method of Application
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