Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 4, 2019
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With a turnover of USD 7.5 billion, offices in 57 countries, and over 31,000 employees, we...
    Read more about this company

     

    Ad & Messaging Engineer L2

    • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
    • Provide End-user Computing support to clients which include provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
    • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
    • Take full ownership of managing the incident to resolution within the service level conditions.
    • Perform level 2 server and network troubleshooting, server rack mounting and cable patching/management.
    • Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
    • Perform the necessary hand over procedures in cases where shift work is required.
    • Produce breach and other reports to identify failures and short-comings.
    • Own the ITSM Incident Value chain, connect with and engage colleagues to ensure accelerated updates into ITSM, call closure and feedback to clients
    • Update all client documentation when required (Sops, Work Instructions, Build Guides and Designs)
    • Update ITSM knowledge base with lessons learned and insights into recurring incidents and system-related errors
    • Assist in benchmarking industry standards

    Here's what we are looking for in candidates for this job

    • NQF Level 5
    • MCTS 2008
    • MCSA 2012
    • ITIL V3 Foundation
    • Kepner Tregoe Advanced
    • Intermediate to high-level scripting capabilities
    • MCP Messaging (Active Directory 2007/2010/2013/2016) or
    • Office 365 Stack
    • In-depth Experience in maintaining, installing and supporting Active Directory, GPO’s, DNS, Sites and Services, NTP/ NT5DS Time and Powershell.
    • Experience in the administration of OCS or Lync or Skype for business with limited exposure to Enterprise Voice

    Method of Application

    Interested and qualified? Go to Dimension Data on www.linkedin.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Dimension Data Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail