Admin Manager Stockbroking at Nedbank

Job Purpose

To manage a team of people; systems; functions; processes and stakeholder relationships to ensure that the financial and reputational risk exposure is mitigated and to support the business in achieving the divisions agreed targets.

Job Responsibilities

• Responsible for key controls in the branch:

  • Daily review of reports.

  • Manage responses for misdeals forms, debit balance and margin calls.

  • Logging and resolutions of complaints.

  • Reviewing and management of the corporate actions process in the branch.

  • Supervision of payments and journals processing.

  • Ensure the fee recovery in the branch is in line with the business rules / client type.

  • Responsible to ensure active ongoing account maintenance activities for example static data changes, mandate changes, ODD and FATCA / CRS etc.

• Driving goal achievement in the branch and broader operations team:

  • Active participation and ownership of driving initiatives at the branch level.

  • Participate in system testing, enhancement, and training.

  • Drive adoption and change management in the branch as need for new systems, process, and standardisation, as needed.

• Leadership:

  • Manage HR related items for the team.

  • Set achievable goals for the team, must be specific and measurable.

  • Resource planning.

  • Performance management and performance discussions.

  • Staff development and training.

• Approvals and review new accounts

  • Mandates

  • FICA / AML amendments

• Management of internal and external stakeholder relationships:

  • Clients

  • Portfolio managers

  • Branch admin team.

  • Corporate team

• General:

  • Client queries.

  • Collaboration with the broader operations team.

  • Reviiew and control activities, including but not limited to bank recons, month-end reporting.

People Specification

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certifications

JSE RPE Exams

Type of Exposure

• Creating a business plan

• Implementing a strategic plan

• Working with clients to solve client problems

• Communicating job requirements and performance standards to others

• Checking performance data to measure employee performance

• Conducting performance appraisal interviews

• Assuming a key leadership role

• Recruiting and staffing

• Managing business risks

Minimum Experience Level

• 5 years roles administration stockbroking experience.

• 3 years people management experience.

Technical / Professional Knowledge

• Business administration and management

• Change management

• Client service management

• Communication Strategies

• Financial Accounting Principles

• Governance, Risk and Controls

• Principles of project management

• Relevant regulatory knowledge

• Service level agreements

• Strategic planning

Behavioural Competencies

• Aligning Performance for Success

• Decision Making

• Inspiring others

• Guiding Team Success

• Driving for Results

• Planning and Organizing