Administrative Controller - Queensburgh at Clover S.A. Proprietary Limited

REQUIREMENTS: 

• Grade 12 or equivalent NQF4 
• Relevant experience in applying job related concepts, techniques and processes at the required level  
• Business English: Fluent 
• Computer literacy (Advanced)  
• Work shifts/weekends/public holidays 

RESPONSIBILITIES: 

Ensure that correct administrative procedures are followed as far as the movement of pallets is concerned  

• Instruct dispatching branch which transaction to use for a specific customer - either a THAN or a PCN to be used 
• Instruct receiving branch to check if correct document was created by sending branch 
• Control the process between dispatching and receiving branches to ensure the correct process is followed 
• Ensure that the correct customer has been invoiced by dispatching branch 
• Distinguish between customers with a CHEP account - THAN document to be used and customers without a CHEP account - PCN to be made out. 
• Instruct receiving branch to execute the pick up slip instruction from CSC 
• Follow up with receiving branch if RMA has been processed with the pick up slip 

Ensure that hauliers, customer & AM's follow the correct pallet control and administrative procedures 

• Instruct hauliers on what to do with the pallets on the daily deliveries - either a pick up or leave pallets 
• Drive the process of no pickups where customers are billed by hauliers 
• Where a haulier has picked up pallets the process needs to be followed and an investigation has to be implemented to follow the trail of where the pallet was picked up and where it was returned to 
• Instruct customer or AM to place the pick up order with the call centre 
• Liaise with CSC and ensure that pick up slip has been created and that requested process is followed to continue 

Liaise with supply chain finance on administration of pallets 

• Contact finance on a daily basis to follow up on credits where it is due 
• Follow up with finance after a RMA has been processed if a credit has been passed for the customer 
• Follow up on queries arising from the process to ensure that the customer's credit has been passed and where it hasn't  
• Ensure the administration of the pallet process is followed as per the SOP 
• Ensure that all the documents received from the Haulier is 100% correct before it is signed off for payment 

Ensure that the process of returning of pallets is adhered to, and provide management reports  

• Compile daily reports with the following details: daily direct deliveries where customers are billed, daily variances where haulier has picked up pallets, daily info of customers where pallets needs to be picked up, daily balance of outstanding pick up slips, daily balance of outstanding credits,  balance all pallets out of a sending branch, into the customer, from the customer and  into a branch/CHEP depot 
• Balance every day with the pallets in and pallets out  
• Send out daily reports per customer per branch to ensure that the branches are informed of the balances and arrange collection at the customers 

Ensure that the pallet controls and procedures are in place at each branch nationally 

• Ensure that monthly stock counts are conducted on pallets 
• Ensure that the worst case scenario are updated on portfolio plus for each branch and that the provision is sent through to the management accountant 
• Participate in the quarterly CHEP meeting and ensure that all issues are dealt with and brought under management attention 
• Ensure that all outstanding pallets at each customers are being collected and arrange visits to customers where there seems to be problems / long outstanding pallets 
• Ensure that the operational procedure is effective and make recommendations where the process can be improved to ensure minimal losses