Administrator - Digital Solutions at Epiroc

Main Responsibilities or Functions of Job:

• Receive customer orders for the Digital Solutions Division product portfolio
• Accurately processing of incoming orders on BPCS/M3 ERP system
• Accurately processing of invoices on BPCS/M3 ERP system
• Reconciling invoices, orders, and orders on hand
• Requesting, reconciling, and storing proof of delivery (POD) documentation for all digital hardware delivered
• Purchasing and maintaining inventory levels for digital hardware
• Receiving of stock for warehouse/stock take/reconciliation of stock
• Documentation flow and control
• Collating of monthly hours and allocations relating to cost centers/jobs for recoverable personnel and ensuring that allocations are done correctly
• General office administration for the Digital Solutions Division
• Assist with processing customer complaints

Required Skills and Capabilities:

• Sound computer skills with a particular working knowledge of MS Office (MS Excel, MS Word, MS PowerPoint). Knowledge of BPCS and Lotus Notes would be advantageous
• Good customer relations with courteous telephone manner
• Good Epiroc product knowledge would be advantageous
• Interpersonal skills to work with customers and to work as part of the regional Digital Solutions Division team
• Ability to understand complete flow of hardware and software ordered through the system
• Needs to be able to take initiative and work independently
• Ability to work unsupervised

Education and Experience:

• Matriculated (Grade 12). Qualifications or courses in purchasing and/or office administration would be advantageous.
• Work experience in order/invoice processing, inventory management, ERP systems
• Sales and marketing experience would be advantageous.
• Sound knowledge of general office management.

Competence:

• Good communication skills internally and externally and willing to develop strong relations with different stakeholders
• Strong Customer Care focus with strong desire to deliver best practice solutions for our customers
• A highly motivated, enthusiastic, and results driven individual
• Ability to work with limited supervision
• Takes ownership of work and ensures deadlines are met
• Computer literacy