Administrator at eThekwini Municipality

Key Responsibility Areas

• Expedite the processing of Metro Revenue Bill account operations and provision of customer service information and actions necessary for a sound customer relationship.
• Implementing and expediting service excellence initiatives within the Service Centre.
• Monitoring and expediting the carrying out of all direct and indirect municipal revenue collection activities from customers.
• Supervising and monitoring staff compliance with all established applicable procedures, rules and regulations pertinent to customer care and revenue collection activities.
• Monitoring compliance with all security measures pertinent to cash in transit processes and taking remedial action.
• Handle all escalated customer contacts to ensure customer satisfaction.
• Provide consistently high quality customer service and complying with Batho Pele principles in all interactions with customers.
• Provide information updates on access to utilisation of and payment for municipality services and process general customer requests.
• Expediting the processing all applicable administrative requirements for registration of and account transfer requests to new/existing municipal customers.
• Investigating and confirming compliance with applicable guidelines, memoranda, policies, rules and/or regulations.
• Authorising requests for refunds to customers of payments made to the Municipality (e.g. deposits).

Essential Requirements

• Grade 12 (NQF Level 4) with Mathematics or Accounting or equivalent and a certificate in the Financial field.
• 3 Years relevant experience.
• Computer Literacy.

Preferred Requirements

• Diploma (NQF Level 6) in Accounting field.
• 4 Years relevant experience.