Administrator (ISP) at Faircape Group

Duties will include but are not limited to:

• Drafting of correspondence
• Processing of new fibre online applications
• Liaising with clients regarding the installation of the fibre application
• Liaising with various providers for fibre installations
• Scheduling IT Technicians and arrange deliver of routers and connections of fibre
• Processing of fibre contract cancellations
• Processing of clients upgrades or downgrades in packages
• Responding to customer emails and queries via ticketing system
• Send sms or email notices to clients with regards to scheduled or emergency maintenance or downtime
• Compiling of weekly and monthly reports
• Stock control
• Point of contact for management and key stakeholders
• Ensure effective running of administrative tasks in the department
• Provide excellent customer service by ensuring all processes are managed within customer expectation

Requirements
Qualifications:

• Matric

Experience:

• 3 years proven experience as an Administrator
• Previous experience working for an Internet Service Provider (ISP) in an administrative capacity would be advantageous

Skills and Attributes:

• Advanced Computer skills (experience in Google drive, docs, sheets advantageous)
• Proven organizational and administrative skills
• Professional communication skills – both verbal and written
• Customer service orientated
• Neat in appearance
• Self motivated and strives for excellence
• Excellent interpersonal skills
• Responsible, accountable and dedicated
• Be able to work in a team and individually
• Excellent attention to detail
• Critical thinker
• Basic technical knowledge of terminology and equipment used in an ISP environment would be advantageous

Specific Requirements:

• Clear health record
• Clear criminal record
• Only applications with written references will be considered

Applicants will be required to reside within the Southern Suburbs or surrounding areas.

Working hours are Mondays to Fridays, from 08h00 until 17h00.

Benefits

• With centrally located and modern offices just across from Cavendish in Claremont, we are offering a salary from R 20,000,00 cost to company.
• Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.