Quality Assurance Officer: Verification Services at Helderberg Personnel

GENERAL DESCRIPTION: QUALITY ASSURANCE OFFICER

• Responsible for all SANAS (South African National Accreditation System) matters relating to the accreditation / compliance of the organization at all times
• Responsible to timeously inform SANAS of changes within the organisation which may affect the accreditation / compliance status of the organisation (this includes changes in key personnel 
• General personnel administration (maintenance of personnel records, employee contracts and job descriptions (compile, review and update etc.)
• Resource management, recruitment, selection and placement of employees together with Management
• Filing, archiving and storage of all company and client related documents
• Manage technical staff to ensure smooth flow of work in progress
• Policies and Procedures (Compile, review, update, implement, training)
• Administer applications for verification (client database, info packs, client files)
• Conducting of Internal Audits
• Conducting of Management review
• Handling of Complaints and Appeals
• Handling of any disclosure of association with staff
• Selection of a Verification Manager
• Employee onsite observation
• Monitoring of performance
• Update Corrective Action Log
• Administering of Committee Files
• Internal Training
• Handling requests for use of logo’s / marks
• Related bodies review
• Software Validation
• Identifying skills deficits and knowledge and non-conformances of verification staff and correcting it as well as training of staff
• Handling requests for Re-Evaluations and Special Evaluations
• Requesting and verifying of old original certificates in case of special evaluations, re-evaluations or certificates issued due to an error
• Managing Access to Client Files
• Final Assessment before archiving
• Periodic Monitoring of the company

GENERAL DESCRIPTION: INTERNAL AUDITOR

• Provide strategic direction, manage and execute the Internal Audit Activity, coordinate specific processes to support the implementation and execution of the Audit Plan, monitoring compliance, preparing and presenting audit findings and recommendations, and providing assurance of compliance with statutory requirements, policies and procedures in line with standards

TASKS:

• Establish, manage and promote the standing of the Internal Audit Activity
• Develop and maintain the internal audit policy and procedure
• Develop and maintain strategic and operational risk based internal audit programs
• Communicate process steps to relevant stakeholders
• Manage and review the internal audit outcome
• Communicate the results of the internal audit outcome
• Monitor implementation progress