Administrator: Legal Support at The South African Revenue Service (SARS)

bout the Position

A new and exciting opportunity has arisen in the Specialised and Alternate Dispute Resolution Unit of the South African Revenue Service. The team deals primarily with tax disputes specifically appeals, Tax Board and Litigation matters in the Western Cape Region. The successful candidate will be responsible for providing general administrative duties, which include inter alia tracking, assigning and allocation of new appeals, Litigation and Tax board matters. Compile, update, and maintain relevant manual and portal registers on appeals, Litigation and Tax Board matters, and committees on a regular basis and per management requests. Co-ordinate and prepare cases for presentation to the Regional Appeals Committee. Maintain the rotation rooster of other committees to be attended by the professional legal team.  Responsible for financial and SAP transactions of the team i.e travel requests and acquittals for management and team, purchases and petty cash requests etc. Responsible for coordinating the signing of appeals settlement agreements between SARS and taxpayers and maintaining the settlement agreement register. Liaising with taxpayers, consultants and other SARS officials on complaint cases and maintain the relevant complaints register. The successful candidate will also be responsible for supporting the professional team from an administrative perspective and attend to daily queries from taxpayers and other business areas at SARS.

Overall, the successful candidate will be contributing to the overall strategic objectives of SARS as well as being part of a dynamic high performing team providing support to tax lawyers.

Job Purpose

• To provide administrative support within the legal function and provide supportive information to enable execution of core legal processes.

Education and Experience

• Higher Certificate (NQF 5) Administration, Business Management, AND 2 years' experience in a Legal environment.

OR

• Senior Certificate (NQF 4) AND 3 years' experience in Legal environment.

Minimum Qualification & Experience Required

• Higher Certificate (NQF 5) Administration, Business Management AND 2 years' experience in a Legal environment.

OR

• Senior Certificate (NQF 4) AND 3 years' experience in Legal environment

Job Outputs:

Process

• Assist with functional and administrative tasks and procedures relating to the functional area.
• Apply procedures to deliver set objectives to the best advantage of the functional work area.
• Follow up on outstanding documents or payments.
• Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedure, and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Maintain professional interaction and always ensure ethical interactions with stakeholders.
• Drive own performance to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified polices, standards and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Conceptual Ability
• Honesty and Integrity
• Trust
• Respect
• Teamwork
• Fairness and Transparency
• Accountability
• Attention to Detail
• Building Sustainability

Technical competencies

• Service Delivery
• Functional Policies and Procedures
• Administrative Support
• Quality Orientation
• Legal Records and Related Systems
• Standard operating procedure compliance
• Planning and Organising
• Legal Administration
• Events, Meeting or Task Coordination
• Administration
• Reporting
• Efficiency improvement
• Legal Knowledge and knowledge of ethics