Administrator: SAP Workflow at The South African Revenue Service (SARS)

Job Purpose 

• To provide expertise, advice and support to deliver on operational implementation plans and / or associated service delivery processes, by maintaining SAP Workflows, new initiatives, monitoring, measuring and meeting the SAP Workflow criteria, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required 

• National Diploma / Advanced Certificate (NQF 6) in Information Technology AND 2-3 years' experience in a SAP HCM environment, of which 1–2 years at knowledge worker level.

ALTERNATIVE #

• A Senior Certificate (NQF 4); AND 5 years’ experience in a SAP HCM environment, of which 1–2 years at knowledge worker level.

Job Outputs:

Process

• Administer and maintain all SAP workflow queues.
• Be informed on related acts and regulations that might impact on own work.
• Accumulate information and provide reports with recommendations applicable to area of specialisation. 
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. 
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. 
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. 
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation. 
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. 
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. 
• Use practical and applied knowledge and situational judgement to arrive at decisions. 
• As part of the team compile Business Requirements Specifications and prioritise production system change request/s.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Gather, plan and manage data for testing purposes.
• Provide End-user education and training.
• Replication of defect in testing environment and finding suitable workaround.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks. 

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability 
• Analytical Thinking  
• Attention to Detail 
• Commitment to Continuous Learning 
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Knowledge 
• Computer Literacy 
• Data Collection and Analysis
• Efficiency improvement  
• Functional Policies and Procedures 
• Reporting
• Workflow Management

Deadline:6th September,2026