Administrator: Service Advisor (Non-Technical) | VW Midrand at Motus Holdings Limited

About the Role

• We are seeking a dedicated Administrator: Service Advisor (Non-Technical) to join our team at VW Midrand. In this role, you will focus on delivering exceptional customer service, managing administrative tasks, and supporting our service advisors in ensuring an efficient workflow.
• You will be vital in enhancing customer satisfaction through effective communication and meticulous attention to detail.

Key Responsibilities

• Manage customer inquiries and service appointments through various communication channels, including phone, email, and in-person interactions.
• Coordinate with service advisors and technical staff to ensure timely and accurate information is conveyed to customers.
• Maintain and organize service records, ensuring all documentation is complete and up to date.
• Facilitate customer follow-ups to ensure satisfaction with services rendered and address any concerns promptly.
• Assist in preparing reports related to service performance, customer feedback, and operational efficiency.
• Support the service team by handling administrative tasks, including filing, scheduling, and inventory management.
• Contribute to a positive team environment by collaborating with colleagues and sharing insights for continuous improvement.
• Uphold company policies and procedures, ensuring compliance with industry standards and regulations.

Requirements

• Proven experience in an administrative role, preferably within the automotive industry or a customer service-oriented environment.
• Strong interpersonal and communication skills, with the ability to engage effectively with diverse customers and team members.
• Detail-oriented with excellent organizational skills to manage multiple tasks efficiently.
• Proficient in using Microsoft Office Suite and familiar with customer relationship management (CRM) software.
• Adaptability to work in a fast-paced environment and handle change with a positive attitude.

Preferred Qualifications

• Knowledge of automotive terminology and processes would be an advantage.
• Certification in customer service or related field is a plus.
• Experience working in a dealership setting or similar operational environment.
• Fluency in multiple languages would be beneficial for customer engagement.

Closing Date 04 June 2026