Administrator - Terminations - Midrand at Liquid Intelligent Technologies

Role Purpose

• To manage requests from Customers to the Termination and Cancellation Desk. Ensure adhere to the terminations and cancellations process. To inform customers on the Termination notice period in line with the MSA. To ensure that the customer Termination process is done smoothly, and that the customer will consider Liquid Intelligent  Technologies in the future again.

Role Description

Functional Deliverables

• Actioning of Tasks received from KAM’s in accordance to the prescribed TATs.Co-ordinate and track sales activities within the different departments (e.g. solution verification, pricing, business cases, legal, billing).Follow through of orders and provide status updates to KAM.Responding to KAM’s queries efficiently, accurately, timeously and in a professional manner. Developing a knowledge of company’s products, services, solution sales, policies, procedures and systems/Liaising with Service Delivery to close tasks to allow other orders to be put through the system, (e.g. Repricing of orders, offshore team issues). Facilitating the MSA signature process and obtain the signed version for the KAM.Submitting customer credit vetting documentation (completed by and received from the KAM) for Credit Vetting approval. Completing and Submitting Cession documentation and Cession System Process to follow up with Legal department. Support KAMs to respond to RFP/tenders by Running Bulk Feasibilities – Sort out formatting of Data, Geo-code/Reverse Geocode, Complete template, Run pre-feasibility or Full feasibility. Provide results to KAM.Log tickets with SFDC Support to assist resolve problems to fast-track orders to closure. Attend weekly meetings to understand any system or product changes, and prioritize the work load for the week. Perform Quality check via a check list on all enterprise Orders (i.e. feasibility, contract terms, pricing, discounts, DOA, Addresses, SLA, Solution diagram, business case, channel partners, voice usage).Allocate numbers (Toll/LNS/Geographical numbers on TIB for voice orders

No PA / Secretarial / Personal work will be performed by Sales Support

Customer Satisfaction

• Assist the KAMs to fix their orders in the event it is rolled back by Service Delivery. Ensure our tasks are done in line with our committed TATs. Attend to internal and external customers’ requests In a professional manner, leaving them delighted at every touchpoint.

TAT of WIP

• Ensure adherence to turnaround times to complete bulk feasibilities, credit vetting, cession orders, generating Quotes for the Kams.Sales Admin TAT – 24hrs standard orders, 3 days complex orders, 5 – 7 working days for bulk feasibilities. 

Training and Development

• Attend regular training sessions on products and systems in order to keep up to date with the latest changes. Use the Sales training Manual to support business, and continuous update as and when changes are required. Assist KAM’s, with training on loading orders in the systems including the LTSA Regions. Provide assistance to all Channel Partners and Resellers to assist with loading products, site addresses, contact roles in order for them to generate a quote.

Requirements

Role Requirements

• Matric  Essential
• Experience in the telecom sector an advantage Desirable
• More than 2 years in operations and/or administration roles Essential
• System and product knowledge Essential
• Interpersonal Skills Essential
• Accuracy Essential
• Exceptional interpersonal skills. Essential
• Exposure to sales process, order processing and similar activities Essential
• Shown experience in multi- tasking Desirable
• Very pro-active and organized person Essential
• Able to use Microsoft Office Suite Essential
• High level of attention to detail, Good time Management Essential
• Good administrative and business acumen  Essential
• All Appointments are subject to the Labour Legislation in the respective country.