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  • Posted: May 27, 2020
    Deadline: Not specified
  • Valenture Institute is a private online high school offering an academically rigorous, socially-rich learning experience that equips students with the skills and courage to drive social change for a sustainable future.

    Read more about this company


    Student Success Administrator

    Our Student Success Administrator, will be responsible for:

    • Supporting the team with daily tasks and requirements by reviewing reports, and assisting mentors in implementing weekly check-ins to keep our students on track.
    • Assisting in interdepartmental communication.
    • Assisting with assigning Asana projects/tasks.


    What will you be doing:

    • Data validation checks: we rely on some nifty Google Sheets to track student behaviour. Ultimately, this data enables our team to identify common trends for individual students (live session attendance, subject preference, performance, extensions, assignment submissions, emotional observations, faculty inputs). 
    • Enabling Student Success Mentors to use the data you review and capture, to help students thrive at Valenture Institute.
    • Scheduling Assignment Extensions whilst being aware of complex policies.
    • Preparing warnings to be sent for live session non-attendance and assignment non-submissions.
    • Conducting Module Checks: this involves going through courses before they are released, to ensure that their Zoom links, and release dates are correct.
    • Send out bulk email communication as needed using email templates. 


    What skills are required for this role:

    • Detail-oriented
    • Solutions driven
    • Competent with G Suite 
    • Competent or familiar with Zoom
    • Flexibility: ad hoc tasks, no set daily structure
    • Comfortable with data analysis, consolidation and capturing (using Google Sheets)
    • Time management and prioritisation of key tasks
    • Communication skills


    What would make you stand out:

    • Knowledge of Google Sheets, basic formulas and pivot tables
    • A background in psychology 
    • Experience in communication and customer care 
    • Experience in the EdTech field


    You would enjoy this role if:

    • You enjoy helping others
    • You enjoy working as part of a collaborative team 
    • You’re passionate about the EdTech industry 
    • You have an interest in psychology
    • You adjust well to change
    • You enjoy troubleshooting
    • You like working across departments and connecting teams

    Method of Application

    Interested and qualified? Go to Valenture Institute on to apply
  • Send your application

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