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  • Posted: Aug 26, 2021
    Deadline: Not specified
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  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company

     

    Agent: Client Care

    Purpose Statement

    • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

    • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

    Experience

    Minimum:

    • 1 - 2 years inbound contact centre

    • Customer service experience

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational

    Qualifications (Ideal or Preferred)

    • n/a

    Knowledge

    Minimum:

    • Call centre processes and procedures

    • Customer care and service protocol

    Skills

    • Communications Skills

    • Problem solving skills

    • Telephonic / Call skills

    • Attention to Detail

    Competencies

    • Achieving Personal Work Goals and Objectives

    • Delivering Results and Meeting Customer Expectations

    • Working with People

    Conditions of Employment

    • Clear criminal and credit record

    • Willing to work regular shifts or weekends or rotational standbys

    Method of Application

    Interested and qualified? Go to Capitec Bank on careers.capitecbank.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Capitec Bank Back To Home

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