Agent: Client Care at Capitec Bank

Purpose Statement

• To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

• To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

• 1 - 2 years inbound contact centre

• Customer service experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• n/a

Knowledge

Minimum:

• Call centre processes and procedures

• Customer care and service protocol

Skills

• Communications Skills

• Problem solving skills

• Telephonic / Call skills

• Attention to Detail

Competencies

• Achieving Personal Work Goals and Objectives

• Delivering Results and Meeting Customer Expectations

• Working with People

Conditions of Employment

• Clear criminal and credit record

• Willing to work regular shifts or weekends or rotational standbys