Application Support Specialist at Paracon

Our client, which has been well known for its exceptional export services for over 50 years based in Cape Town is currently looking to add an Application Support Specialist to its team.    The Application Support Specialist will be responsible to translate business unit needs and functional requirements into technical application requirements. They are also responsible for providing technical support and troubleshooting assistance to users of an organization’s software applications. They ensure that the applications are running smoothly and efficiently and that users are able to complete their tasks without interruption.

Key Responsibilities

• Communicate technical application requirements to various stakeholders
• Conduct user acceptance tests
• Adapt new ways to improve processes within applications to automate processes and improve efficiency
• Document configuration changes done
• Create content for end users and train staff
• Adhere to ITIL processes at all times
• Resolve incidents on the incident management system/ log and monitor calls in the ticket tracking system
• Troubleshooting and bug-fixing; conduct root-cause analysis and ensure corrective actions implemented
• Implement monitoring requirements
• Produce progress reports on assigned metrics
• Monitor the ticket tracking system

Minimum Requirements

• ITIL Frameworks knowledge essential
• Report writing skills a mandatory
• Troubleshooting and problem-solving experience
• Experience with dealing with multiple stakeholders