Assessor Manager, Heavy Commercial at Santam Insurance

What will you do?

The successful candidate will manage a team of Motor COE Assessors (Heavy Commercial Vehicle assessors, GIT assessors and Leisure claim Assessors) and cost: providing client satisfaction by monitoring targets, deadlines and compliance to service level agreements.

What will make you successful in this role?

• Strong people Management and Leading a senior team of assessors.
• Optimizing the team performance aligned to the Santam strategy
• Support company strategic objectives around profit, growth and cost reduction
• Drives employee engagement through continuous performance discussions and set out agreed team goals.
• Manage and report on business performance as well as build and maintain relationships
• Responsible to oversee the validation of motor COE claims after registration, assessment and quantification of the damages.
• Provide advice on settlement options and to ensure the indemnification takes place in line with Santam’s policies and procedures.
• Responsible for client care during the lifetime of the claim and to ensure that complaints are addressed and resolved timeous and amicable.
• Provide technical support and deliver a high-quality assessment service in the claims value chain (Broker, client, repairer, assessor and claims service consultant) regarding the COE vehicle & GIT repair process, and delivering superior client service.
• Overall responsible for building, maintaining and managing professional relationships the relevant
• repairer and Towing performance for the region and to ensure that the desired results are achieved
• Monitor and control the Average Repair Cost (ARC) and Average Cost per claim (ACPC), utilization of Alternative parts and repair v replacement of parts, Difference in Quotation v 1st Authorization v FRC, system and process compliance.
• Compiling management information, collating and evaluation of the same and to put measures in place to achieve the agreed goals supporting the national motor strategy.

Qualifications and Experience

• Matric/ Grade 12
• VDQ Qualification
• Post Matric Qualification / Business-Related Diploma or Degree
• Automotive Qualification (eg. Panel beating, Diesel Mechanic, Spray Painter, Body Builder, Auto Electrician, etc.)
• At least 5 years’ experience in Heavy Commercial Vehicle Assessing
• At least 3 years’ experience in managing a team or equivalent (advantageous)
• Performance management experience
• People management experience

Personal Attributes

• Driving Strategy
• Analytical Thinking and Information seeking
• Commercial Orientation
• Customer service orientation
• Decision Making
• Enabling Innovation
• Change Leadership
• Flexibility
• Focused Leadership
• Virtual Leadership
• Integrity
• Emotional Intelligence

Knowledge and Skills

• Business Acumen and Industry knowledge
• Communication skills to effectively communicate with internal and external stakeholders, Repairers and Assessors
• Heavy Commercial claims knowledge
• Motor adjustment knowledge of panel beating
• Excellent policy, Claims and underwriting knowledge
• Leadership skills
• Working with people and Interpersonal skills
• High level negotiation skills
• Performance Management and outcome orientated
• Planning and Organizing
• Computer Literacy

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.