Assistant Administrator – HR Operations at JTC Group

PURPOSE OF JOB

• The role of the Assistant Administrator is to support the administrative requirements of the HR department, sitting within the Group Operations Human Resources team. Delivering a full HR service supporting the employee lifecycle across the JTC Group. 

MAIN RESPONSIBILITIES AND DUTIES

• Assisting with end-to-end Employment Life Cycle administration, ensuring data is recorded accurately and consistently in the HR database. This includes, but not limited to, new joiners, probation, leavers, contractual changes, absence and parental leaves.
• Provide positive on-boarding experience for new starters, from acceptance of offer through to the completion of probation. Including ongoing monitoring and support with pre-employment background screening.
• Assisting in the provision of data, organisation charts and statistical reports required by the Business, responding in accordance with agreed service levels to requests for HR data from other business areas.
• Assisting with the management of HR queries / emails, meeting the agreed SLA’s. Provide a timely service for enquiries to both internal and external customers. Utilising and/or obtaining HR knowledge to answer queries or escalate as appropriate.
• Ensure HR documents and records are maintained in an efficient, accurate and timely manner in line with internal processes.
• Providing employment references in a timely manner in accordance with best practice and regulatory requirements.
• Offering administrative support with ad hoc projects as required, including acquisitions.
• Develop knowledge of different jurisdictional processes and regulatory requirements and apply this knowledge to administrative activities.
• Actively contribute and be a key member of a multi-jurisdictional HR team building effective working relationships to ensure procedures are accurately followed.
• Maintain accuracy when handling data and ensure that the integrity of processes is maintained. Ensuring the highest standard of confidentiality and security in terms of employee data and business information and consider the impact of GDPR on all activities undertaken.
• Developing self and maintaining knowledge in relevant field at all times.
• Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

ESSENTIAL REQUIREMENTS

• Previous HR Administration experience is preferred but not required.
• CIPD / SHRM qualified (or working towards) is preferred, but not essential.
• Good understanding of customer service is required, including managing expectations, maintaining data quality, and prioritising to meet deadlines.
• Good level of Microsoft experience, including Excel.
• Self-motivated, keen to develop self and maintain knowledge in relevant fields.