The Department of Labour will play a significant role in reducing unemployment, poverty and inequality through a set of policies and programmes developed in consultation with social partners, which are aimed at:
Improved economic efficiency and productivity
Employment creation
Sound labour relations
Eliminating inequality and discrimination in th...
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Three (3) year relevant tertiary qualification in Contact Centre Management / Public Management / Business Administration / Business Management / Financial Management / Management/ Administration Management / Public Administration. Two (2) years functional experience in Call Centre. Two (2) years supervisory experience in Call Centre.
DUTIES:
Facilitate the handling of incoming calls and enquiries. Review call centre policies and procedures and manage implementation thereof. Co-ordinate helpdesk service. Manage resources (Human, Finance, Equipment / Assets) within the Sub-Directorate.
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