Assistant Director: Desktop Support at Northern Cape Office of the Premier

REQUIREMENTS :

• Applicants should be in possession of a National Diploma (NQF level 6) in Information Technology/Computer Science-related qualification.
• Three (3) years’ proven experience at supervisory level in Information Communication Technology support. Specialist training with desktop and network support is essential.
• Experience in Microsoft Systems and Server administration including Active Directory Users and Computers, Group Policy Management, Desktop Virtualisation Administration, and associated software. Good computer skills (including Excel, Word, PowerPoint and Outlook). A valid driver’s licence.

Competencies: The following key competencies and skills are required for the position:

• Good computer skills (including Excel, Word, PowerPoint and Outlook). Good interpersonal skills and communication skills (verbal and written). Good administration, presentation and reporting skills. Leadership and management skills. Ability to maintain a high level of confidentiality. 

DUTIES :

• Responsible for assisting in planning of ICT desktop support for the Department. Ensuring data integrity and computer maintenance. Configure computer hardware and software. Configure network devices and email accounts for all users in the Department.
• IT equipment maintenance and disposal by following prescribed procedures. Assist with specification of ICT equipment. Attend relevant meetings and development opportunities. Develop, implement, and monitor related risks, IT-related policies and procedures.
• Relevant Public Service Regulations. Supervising the ICT Infrastructure team, providing direction and developing staff to ensure team members are effective, motivated, accountable, and provide a high level of service.
• Responsible for managing and monitoring ICT tools of trade across Health Institutions and Districts, including network connectivity (WAN, LAN, Wi-Fi, APN, 3G/4G), desktop support, and ICT device maintenance. Oversees ICT project implementation, application support (e.g., HIS, PACS), and ensures compliance with IT security standards.
• Provides supervision and technical guidance to IT Support Technicians, manages service desk escalations, and ensures SLA adherence. Supports interactive technologies in Hospitals and maintains IT asset registers while staying aligned with IT best practices and policies.