The Centre for Public Service Innovation (CPSI) was established in 2001 by the Minister for the Public Service and Administration. In 2008 it was re-launched as the first Government Component to be established in terms of the Public Service Act, as amended in 2007.
We are demand-driven
We value multi-stakeholder engagement, co-design, co-development and ...
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A Senior Certificate and a 3-year National Diploma / Bachelor NQF in ICT or equivalent qualification at NQF level 6/7. Additional Certification in IT Service support-related competencies, including cloud hosting, is an added advantage.
3-5 years’ experience in ICT Service Desk and/or ICT Incident Management, Server support Network administration, and management of infrastructure projects in a public sector environment.
DUTIES :
Facilitate and coordinate the provision of ICT requests and provide technical support. Facilitate the ICT incident management processes and monitor progress on assigned incidents.
Management of in-house Firewall and facilitation of hosted Firewall Management, including spam and IP filtering. Ensure that SLA targets are met. Ensure that Operational Plan targets are met.
Ensure user requests are logged. Manage infrastructure upgrades and projects as needed. This includes the upgrade of the servers and network LAN and WAN.
Facilitate the configuration and management of the hosted telephone infrastructure/ PABX service. To support and monitor existing infrastructure networks new and old access points including cabling.
To support and monitor existing infrastructure, perform preventative maintenance work, backup, and perform other regular support activities to ensure effectiveness and to provide cover on such tasks when required. Monitor incidents and call resolutions in line with the Service Level Agreements (SLAs).
Conduct bi-annual user satisfaction surveys and provide feedback to improve ICT services.
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