Assistant Outlet Manager at One&Only Resorts

Job Summary

• Oversee all operations at the Vista department, which is the main cocktail and spirit bar and lounge in the hotel - including colleague schedules, event planning, colleague functions and responsibilities. Ensure that customers are delighted within the boundaries of effective cost control and our company core values.

Key Duties and Responsibilities

• To ensure that all guests are welcomed at the entrance and seated quickly in a courteous, polite and helpful manner and address all guests in the correct manner with the correct title, tend to guests’ requirements promptly – all colleagues in the team are to meet these requirements, and are to ensure the training thereof.
• To proactively promote and exceed agreed GSQ (Guest Survey Questionnaire) or similar score, COS for Food and Beverage as well as other operational expenses.
• To be fully converse with the departmental operation and to efficiently manage the operation of all shifts
• To efficiently administer and action the daily mail, guest report lists, staff roster, and other paperwork that is required to assist the head of department such as training and OE reports.
• Read emails
• Reading guest reports
• OE – daily
• Cutlery
• Guided monthly count
• Training Reports – inclusive, reports, registers, and follow-up training schedule
• To maintain a close and professional working relationship with the kitchen at all times.
• Ensure a safe working environment is maintained in the department.
• A briefing (line up) is held twice a day and important events are communicated to all employees – with the use of a briefing sheet.
• Assist the Vista Manager with all colleague related issues and handle them in a professional manner.
• Assist with all departmental induction training and on the job training of new colleagues and also newly promoted colleagues.
• Assist in conducting appraisals.
• The duties of an assistant bar and lounge manager includes making drinks, possessing a great knowledge of drink recipes, checking for proper identification, maintaining the appearance and cleanliness issues, handling customer complaints and disturbances, ordering supplies and alcohol and overseeing the working of the bar area - this is inclusive of the entire Vista area
• Have ability to perform demonstrations to ensure other bartenders are capable of preparing the drinks on the menu, is usually required to create drink specials to help attract customer and unload any overstocked products that need to be used.
• Ordering and stocking inventory, maintain high standards of cleanliness and safety. At the end of each night, the bar manager is expected to follow the restocking of all bar products or order accordingly – and or the management thereof.
• Responsible to do all requisitions and assist with the ,
• Variance control
• Transfer sheet control
• Assist to minimize all expenses – Outsourced Labour; PAR levels for all beverage and dry goods.
• Responsible for keeping food and beverage costs below the set target.
• Ensure the service staff use the proper measures and keep a good balance of spirits for cocktails, as well as food service and the accurate serving thereof.
• Ensure the bartender keeps cocktail consistency at all times – inclusive of all food and beverage service to all guests.
• Innovate and create cocktail recipes, bring new ideas to the department.

Ability in:

• Assist with maintaining the budget line.
• Ensure compliance with hygiene and health and safety legislation/guidelines
• Promote and market the business
• reminder that Vista is a focal point
• Oversee stock levels
• Order supplies
• Assist in producing colleague rosters
• Handle customer enquiries and complaints
• Take reservations
• Execute events in bar and lounge
• Greet customers
• Plan
• Problem solving
• Handle administration and paperwork
• Liaise with customers, employees, suppliers, sales representatives etc – with F&B management
• Make improvements to the running of the business.

Skills, Experience & Educational Requirements

• 5 years’ experience in a similar role
• At least 1 year international experience would be beneficial
• Food and Beverage or related qualification would be preferred
• HACCP training and experience
• Good communication and interpersonal skills
• Excellent customer service skills
• Team-leading skills
• The ability to work independently
• The ability to use own initiative
• Good numeracy skills
• The ability to motivate others but also impose disciplinary measures if necessary
• Good problem-solving skills
• Good organizational skills
• Experience in other outlets as part of their cross exposure or induction.