Assistant Store Manager - TotalSports loch logan - Bloemfontein at TFG (The Foschini Group)

Job Description

• We are inviting applications for the position of Assistant Store Manager as part of the strategic growth and development of our store. This role requires a commercially minded individual who can drive sales growth, enhance the customer experience, and support overall store performance.

Responsibilities

• Store Visuals & Merchandising Excellence
• Ensuring high standards of visual merchandising aligned with brand guidelines.
• Bash Online Shopping (In‑Store Fulfilment & Support)
• Managing and promoting Bash online shopping within the store environment to grow omni‑channel sales.
• New Accounts Performance
• Actively driving new account acquisitions in line with company targets.
• Value‑Added Services
• Promoting and managing subscriptions, insurance products, and related value‑added services.
• Leadership & People Management
• Supporting the Store Manager with staff performance, coaching, and daily operations.
• Customer Service Excellence
• Delivering a superior customer experience at all times.

Qualifications

• Previous retail management or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to work under pressure and meet sales targets.

Skills: 

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviours: 

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others