Barista/ Waiter at Faircape Group

Job Description

• Faircape Restaurant and Catering, part of Faircape Life retirement villages, oprerates in 6 prime locations across the Western Cape, providing dining services to village residents and patients in the onsite healthcare centres. 
• We are seeking a professional, well-presented and customer-focused Barista / Waiter to join our team. The successful candidate will be passionate about hospitality, committed to delivering exceptional customer service and experienced in preparing and serving high-quality coffee beverages while maintaining excellent restaurant service standards.
• The ideal candidate will possess strong barista skills a positive attitude and the ability to create a welcoming dining experience for residents and guests.

Why Join Us?

At Faircape, we value our team and offer fantastic benefits, including:

• Quarterly performance bonuses
• Long service leave
• Discounts on our high-speed ISP packages (after probation)

Key responsibilities:

• Prepare and serve high-quality coffee beverages, maintain coffee equipment and provide residents with beverage recommendations.
• Serve food and beverages in accordance with established service standards while maintaining a professional and courteous demeanor.
• Possess thorough knowledge of all menu items to confidently recommend or explain options to residents.
• Practice excellent customer relations, accommodate resident needs, handle complaints professionally and support the team in delivering a seamless dining and beverage experience.
• Set tables according to established standards, ensuring all items used are clean, undamaged, and in good repair.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• Clean and refill cruet and condiment sets.
• Maintain designated areas to meet required hygiene and cleanliness standards.
• Ensure accurate billing of orders and report any discrepancies or errors to management.
• Assist with daily, weekly and monthly stock audits, maintain adequate stock levels, replenish bar inventory and supplies, and report any variances, shortages, breakages, or low-stock items to management.
• Maintain high standards of personal hygiene, grooming and professional appearance.
• Adhere to all health, safety, food hygiene, and company policies and procedures.
• Be willing to assist outside of normal working hours with private functions and special events as required.

Experience and Knowledge

• Proven experience as a Waiter.
• Strong Barista experience is essential.
• Knowledge of serving etiquette and basic wine knowledge.

Skills and Attributes

• Excellent interpersonal and communication skills.
• Demonstrates a sense of urgency.
• Ability to provide outstanding service and create a welcoming atmosphere for guests.
• Capability to work effectively within a team to achieve common goals and ensure seamless service.
• Focuses on achieving excellence and maintaining high-quality standards.
• Professional, well-groomed and well-presented appearance.

Specific Requirements

• Clear health record.
• Clear criminal record.
• Clear credit record.
• Contactable references.