BI Support - Adspace24 at Media24 (Pty) Ltd

Job Description

The BI Support role primarily aims to streamline and improve the sales and BI processes by offering strategic support, managing CRM data, and aiding in sales tasks and insert management processes. It serves as a crucial link between data analysis and sales, providing the team with the insights needed for informed decision-making and enhanced performance.

Key responsibilities:

• Ensure accurate data input for CRM and reporting by loading new customers on Adpoint.
• Create and manage insertion orders (IOs) with precision, liaising with Key Account Managers and clients.
• Chase necessary documents, confirm orders, and facilitate smooth operations between Ad Operations and billing to prevent credits.
• Resolve billing and system issues, highlighting any technical problems to ensure optimal system performance.
• Identify and correct data input errors to guarantee reliable data.
• Provide insightful reporting on sales revenue performance, top clients, KAM tracking, advertiser analysis, and more.
• Respond to ad-hoc reporting requests, delivering reports that drive decision-making.
• Manage special projects such as quarterly print orders, non-publishing days, management presentations, competitor analysis, and website data updates.
• Enabling constant improvement in performance to support the sales teams as well as the business’s overall targets and objectives.

Key requirements:

• Relevant qualification from a tertiary institution, preferably with an Admin, BI, Data Analyst qualification.
• A proactive individual with at least 2 years of experience in BI or sales support roles.
• Strong proficiency in MS Excel a must.
• Proficiency in SAP, Adpoint, Google Ad Manager and Qlick is preferable.
• Excellent communication skills and the ability to work collaboratively with various teams.
• A problem-solver who can manage time effectively and complete tasks with accuracy and speed.
• A commitment to personal growth and development, with a track record of completed courses and self-improvement efforts.