Billing Analyst at Sage

Job Description    

• As part of the new Global Finance Organisation, an International Finance Operations is a function that has been established to deliver transactional processing services across Australia, Asia, Middle East, Africa and Brazil, covering Purchase to Pay (P2P), Order to Cash (O2C), and Record to Report (R2R).
• This role is part of the Order to Cash (O2C) Billing team and is responsible for ensuring that all customer billing is completed accurately and on time. Based in Johannesburg, the successful candidate should be experienced in the Billing process in a Finance Operations environment.

Key Responsibilities    

Key accountabilities and decision ownership:

•  Ensure accurate and timeous customer billing.
•  Provide the required service as detailed in any service level agreements including SLA governance and
• relationship management.
•  Ensure that all customer billing requirements are enabled and achieved.
•  Ensure the completion and management of intercompany invoicing.
•  Provide a customer focused service to key partners for all Billing issues.
•  Must ensure operate within Sage internal compliance guidance. This includes; ‘money leaving the
• business audit’ internal policy.
•  Need to ensure that all regulatory compliance is adhered to.
•  Using Lean Six Sigma tools to make process improvements as per the Sage continuous improvement culture.
•  Input into working processes being documented, standardized, modified in a controlled manner, waste
• eliminated and the value stream map for the area updated.
•  Development of a Service Management Framework for Billing, including KPI definition and target setting.
•  Management and reporting of team KPIs and process controls as per Service Management Framework.
•  Alignment to Order to Cash/Billing strategy including input into the future direction of the department.
•  Keep abreast of industry and company trends to ensure team are able to respond to future market
• developments.
•  Participate in departmental/companywide projects as required.
•  Cover for other Billing Analyst as required.
•  Ensure the Billing Manager remains up to date of process issues.
•  Customer focused.