Billing & Collections Administrator at Faircape Group

Job Description

Exciting Opportunity: Billing & Collections Administrator – Join Our Expanding Finance Team

• Are you an experienced finance professional who thrives in a fast-paced environment, enjoys working with numbers, and takes pride in maintaining accurate billing and effective collections?
• We’re looking for a Billing & Collections Administrator who is detail-driven, resilient, and confident managing a high-volume debtor portfolio. This role is ideal for someone who enjoys taking ownership of their accounts, resolving billing queries, following up consistently on outstanding payments, and ensuring financial records remain accurate and up to date.
• As Faircape continues to grow, you will play an important role in supporting the financial performance of multiple business units by ensuring accurate and timely billing, effective collections, clean debtor accounts, and strong cash flow.
• You’ll work within a collaborative finance team while managing your portfolio independently and building professional relationships with clients across a diverse range of industries.

Why Join Faircape?

This is an opportunity to take ownership of a substantial billing and collections portfolio within an established and growing organisation. 

You will:

• Manage high-volume billing and collections cycles across multiple business units.
• Contribute directly to cash flow optimisation and financial accuracy.
• Take ownership of a portfolio of 150–250 active accounts.
• Work within a collaborative, high-performing finance team.
• Gain exposure to multiple industries and business entities within the Faircape Group.

We Offer

• Quarterly performance bonuses – rewarding your impact and results.
• Competitive, above market-related salaries
• Long service leave – recognising your commitment over time.
• Onsite Barista – free coffee to keep you energised 
• Subsidised vending machine snacks
• Discounted Faircom ISP packages
• Flexible working hours (06h30 – 18h30)
• Subsidised parking

Key Responsibilities

Billing

• Process and issue accurate monthly invoices across multiple entities.
• Verify billing data, usage reports, and supporting documentation before finalising charges.
• Process and correctly allocate payments, credits, adjustments, and billing corrections.
• Reconcile customer accounts and maintain accurate and up-to-date debtor ledgers.
• Manage billing queries and resolve discrepancies promptly to prevent payment delays.
• Prepare month-end billing summaries and reports for management.

Collections

• Manage the full collections cycle, from issuing statements through to securing payment.
• Manage a portfolio of approximately 150–250 active accounts across various industries.
• Proactively follow up on outstanding accounts through calls, emails, and payment reminders.
• Build professional client relationships while maintaining a firm and consistent approach to collections.
• Negotiate settlements and payment arrangements in accordance with company policy.
• Prepare documentation for legal handover, external collection partners, or bad-debt processes where necessary.

Reporting & Administration

• Produce accurate debtor age analysis reports and monitor overdue balances and payment trends.
• Maintain detailed and accurate records of client interactions, payment commitments, and collection activity.
• Ensure compliance with internal financial controls, company policies, and POPIA requirements.

Requirements

Qualifications

• Diploma or Degree in Finance, Accounting, or a related field (advantageous).
• Certificate in Credit Management or Debt Collection (beneficial).

Experience & Knowledge

• Proven experience in a billing and/or collections environment.
• Strong account reconciliation experience.
• Experience using Xero is advantageous.
• Advanced Excel skills are non-negotiable, 
• Proficiency in functions such as VLOOKUP/XLOOKUP, PivotTables, and working with financial data is advantageous.

Skills & Attributes

• Proven ability to manage high-volume billing cycles accurately and within deadlines.
• Strong understanding of debtor management and payment behaviour.
• Excellent negotiation and problem-solving skills.
• Ability to investigate and resolve billing discrepancies efficiently and professionally.
• Strong customer service skills with the ability to maintain firm but positive client relationships.
• Highly organised with exceptional attention to detail.
• Able to work independently while contributing effectively within a team.
• Clear and professional verbal and written communication.
• Resilient, persistent, and confident when following up on outstanding accounts.

Specific Requirements

• Solid and positive written references.
• Clear health record.
• Clear credit record.
• No criminal record.

Working Hours

• Standard working hours are Monday to Friday, 08h00 – 17h00. Flexible start and end times between 06h30 and 18h30 are available with managerial approval.
• Faircape Group offers an above market-related salary. The amount offered will be dependent on qualifications, experience, and other market-related factors.