Billing Specialist - Midrand at Nexio

ROLE PURPOSE

• A vacancy exists for a Billing Specialist for our Vodacom Business Midrand Client. The Billing Role is a key business delivery function as it is responsible for the billing processing, maintenance and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request processing and complex customer management. Occasional customer on-site visit’s will also be a requirement from time to time.

ROLE REQUIREMENT

• Billing Activations and Billing Processing
• Partial Billing
• Monthly Usage Billing
• Annual, Bi-Annual and Quarterly Pricing adjustments
• Manual and Ad-Hoc Billing
• Updating Invoice Details and PO numbers on Billing System
• Premature and Late Activations (Bill-shock)
• Discounts and Rebates
• Transfers
• Cancellations and Balance of Contract BOC
• Accompany Sales Team to Customer Meetings
• Product Development
• Systems and Process Enhancement
• Process Billing Service Requests within OLA and SLA agreed turnaround time.
• Provide Billing Recon’s; resolve billing disputes and customer billing queries.
• Validate and resolve COPS credits (corporate operations support)
• Monthly credit provisioning

TECHNICAL / PROFESSIONAL COMPETENCIES

• Billing Experience in Telecom’s CRM Systems
• Comprehensive experience in Excel and other related Microsoft Office product Suite
• Comprehensive Fixed and mobile Billing experience related to reconciliations; account queries / COPS credits; and customer management.
• Experience in dealing with high volume high priority Customer accounts.
• Siebel, Infoweb, Morpheus & Eppix experience essential

QUALIFICATIONS & EXPERIENCE

• Grade 12 (Matric) essential
• Certification in Financial Management or accounting will be advantageous
• At least 1 years’ experience in billing or clerical roles
• At least 1 years’ experience in core billing environment or Vodacom Activation Activities (PMO)
• Experience of working with Siebel advantageous
• Experience in telecommunications highly advantageous

LEADERSHIP COMPETENCY REQUIREMENTS

• Apply Analytical Thought Processes
• Equip the team by way of knowledge sharing
• Encourage collaboration
• Big Picture Solution Realisation
• Holistic Organisational Understanding