Branch Administration Officer - Western Cape at Al Baraka Bank South Africa

Treasury Administration

• Oversees teller and treasury cash operations, ensuring accuracy and compliance.
• Manages cash ordering and clearance, foreign currency handling, and secure item control under dual custody. Performs daily balancing, reconciliation, and monitors teller cash discrepancies and deposits.

Foreign Exchange

• Conducts full Foreign Exchange operations per policy and exchange control rules. Manages currency availability, suspense account resolutions, and system authorisations.
• Handles end-of-day balancing and daily reporting via GTS.

 Incoming Debit Orders

• Processes and authorises new, amended, and suspended debit orders.
• Manages related client queries, handles rejections, and ensures cancellation of debit orders when required.

 Profit Instructions

• Authorises and processes profit instructions and related EFTs.
• Ensures accurate updates for GDA accounts, checks maturity payments, and verifies customised fees and schedules on multiple systems.

 Pledges

• Processes pledges in IMAL, maintains pledge records, updates third parties, and ensures proper documentation and recordkeeping of credit-linked pledges.

Transactional Banking Administration

• Authorises and processes internet banking, debit card, and transactional activities.
• Handles reversals, profile changes, and account maintenance. Manages dormant account follow-up and ensures compliance across systems.

General Branch Administration

• Supervises branch staff and daily operations, ensuring customer service excellence and compliance.
• Oversees EFTs, transactions, complaints handling, FICA compliance, and manages branch supplies, key registers, and client correspondence.

 Staff Management

• Leads and supports the Banking team through coaching, leave management, training coordination, and performance reviews.
• Collaborates with HR on recruitment and disciplinary actions.

 Risk & Compliance Management

• Ensures adherence to all internal controls and regulatory policies.
• Addresses audit findings, mitigates operational risk, and contributes to a compliant, risk-managed branch environment.

Requirements

QUALIFICATIONS

• A BCom degree or Relevant Qualifications will be required in order to meet the requirements of the role at the highest level of competence

PREFERRED EXPERIENCE

• A minimum of 5-7 years of General banking experience with at least 2-3 years in a supervisory capacity.