Branch Manager at Stratogo

Qualifications and Experience:

• At least 5 years retail sales experience, with a proven track record in exceeding targets 
• Relevant Retail, Sales or Management qualification would be an advantage 
• Own transport is essential 
• Valid Drivers Licence

Critical Skills

•  Problem Solving and Decision Making. 
•  Planning. 
•  Delegation. 
•  Meeting Management. 
•  Critical thinking 
•  Conflict Management skills 
•  Proficient in MS Office with excellent computer skills knowledge. 
• Must have good telephone skills. 
• Excellent customer service skills. 
• Ability to listen and interpret information accurately. 
• Planning and organising skills 
• Numerical Skills 
• Good Communication Skills are essential; person must be well spoken and fluent in English. 
• Selling skills 
• A pleasant and controlled manner of dealing with people at all times. 
• An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position. 
• Stock product knowledge 
• Price list knowledge 
• Know how to enquire on Axapta system 
• Know company policy with regards to customer services. 
• Product and pricing knowledge. 
• Knows the services the company has to offer. 
• Knows general operation of the company.

Lead and Manage Staff:

• Planning, organising and delegating work activities 
• Apply appropriate leadership styles to influence others to achieve organisational goals 
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch. 
• Performing HR practices in accordance with systems, policies, procedures and legal requirements. 
• Create a positive working environment. 
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities. 
• Ensure staff adheres to established organisational policies and procedures. 
• Ensure staff perform their various duties accurately and efficiently 
• Monitor and assess staff 
• Manage ESS records for various leave types 
• Manage Customer Service Standards 
• Maintain a high level of customer service standards. 
• Monitor/implement a customer feedback system, to control and monitor customer service delivery. 
• Evaluate customer feedback and implement changes to improve service delivery. 
• Equip sales staff with the necessary training and resources, to provide effective service delivery to customers. 
• Constantly communicate any change that could impact on customer service delivery 

Manage Communication in the Work place

• Facilitate a smooth, transparent internal branch communication process. 
• Recognise and utilise all available methods of communication, as appropriate to the nature of the query. 
• Know and identify which information resources can be utilised efficiently resolve queries raised and to communicate changes. 
• Manage Inventory Control
• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage. 
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch. 
• Monitor the movement of stock into and out of retail outlet. 
• Monitor the flow of daily stock transactions and documentation. 
• Manage the levels of buyouts 
• Authorise all stock related journals. 
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding 
• Ensure that the movement of stock is closely monitored and acted upon if needed i.e. slow moving, dead stock etc 
• Manage and implement company policies, systems and procedures for stock-take. 
• Manage Sales Performance
• Compile and propose sales budget for coming year 
• Analyse branch sales performance against approved budgetary requirements 
• Manage and implement sales strategy policies and procedures that will ultimately result in the increase of sales performance of the branch 
• Perform business calculations 
• Manage store pricing policies. Continuously keep abreast of competitor pricing 

 
Manage all Financial and Operational Aspects of Branch 

•  Analyse records of sales figures and financial transactions 
•  Manage and replenish cash floats for point of sale. 
•  Monitor and secure cash up procedures. 
•  Accurately record all forms of payments received on  master cash up summary form. 
•  Reconcile/balance all takings received against till cash up summary and cash up register 
•  Run and verify POS transaction reports 
•  Accurately completing deposit slips for payments received. 
• Banking of all payments received and faxing deposit slips to relevant parties. 
•  Controlling and reconciling petty cash expenses. 
•  Monitor all COD transactions and payments 
•  Authorise and process cash refunds for COD customers 
• Resolve and report any discrepancies relating to payments or cash received to relevant parties 
• Evaluate financial income statements against reporting requirements 
• Running and distributing of daily, weekly and monthly reports to relevant person(s) 
• Verify and reconcile transactions to corresponding report. 
• Managing queries promptly and as per organisation policy and procedure. 
• Follow-up and monitor outstanding payments and transactions 

Loss Control and Security 

• Follow-up and verify stock deficiency reports daily 
• Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure 
• Verify credit note against GRNs, and credit notes against daily sales journal 
• Monitor overall branch security 
• Ensure high value items are stored in a secure location 
• Ensure staff monitor, rotate and replenish stock in accordance with organisational procedures. 
• Monitor stock handling processes 

General Admin

• Ensure all filing is accurately filed and kept up to date 
• Update variety of daily/monthly/quarterly spreadsheets. 
• Fax/email various documents to customers, suppliers, departments or branches. 
• Update and print shelf edge labels. 
• Monitor and control all pre-numbered books/documentation in the branch. 

Health and Safety 

• Report non adherence to OSH Act to health and safety rep and senior management 
• Implement health and safety policies and procedures within the branch 
• Ensure safety of all company assets 
• Minimise threat to customers, staff and stock. 
• Manage Merchandise and Housekeeping 
• Implement and maintain Company merchandising principles and policies 
• Monitor merchandise display plans, and strategies for grouping, displaying and presenting merchandise in retail environment. 
• Ensure housekeeping standards are maintained at all times 
• Manage stock storage conditions and procedures. 
• Ensure that store is kept neat and tidy at all times 
• Plan and manage store advertising and promotion 
• Visual displays are maintained as per promotion strategy 
• Identify slow sellers and take action to reduce prices or set promotion where necessary 

Manage Stock Take 

• Run all pre stock take reports 
• Reports include – stock holding report, ST outstanding stock transaction report, ST outstanding stock journal report, ST stock holding exception report 
• Process/complete all outstanding documentation. 
• Prepare store for stock take. 
• Count stock and record quantities onto scanner. 

 Accountability and Responsibility 

• Be accountable and take responsibility for all activities, assets and overall performance of the branch
• Ensure that staff are held accountable for their actions or lack thereof 

General

• Manage and secure all company assets 
• Executing regional instructions efficiently and timeously 
• Using a hands on approach/ management style to work with staff on a daily basis 
• General maintenance of the branch