Branch Supervisor at H Systems (Pty) Ltd

MAIN RESPONSIBILITIES

SALES MANAGEMENT

• Ensure GP% targets are achieved as per annual budget set.
• Ensure EBITDA target is achieved as per annual budget set.
• Ensure revenue / sales target is achieved.
• Analyse customers’ sales history on system and identify sales opportunities.
• Identify sales targets per customer.
• Set up strategies to address sales requirements.
• Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
• Ensure system sales contribution meets KPI targets set.
• New customer management
• Ensure new customers are sourced as per KPI targets set.
• Target opposition clients, with a large focus on generating more systems sales within the branch.
• Monitor and analyse the market and identify improvement / opportunity areas.
• Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
• Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
• Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
• Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
• Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
• Monitor market trends and competitor activity.
• Implement sales strategies with relevant teams.
• Generate sales; increase market share and unit sales.

CUSTOMER RELATIONSHIP MANAGEMENT

• Always maintain a high level of customer service standards.
• Develop and maintain strong relationships with all clients.
• Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
• Demonstrate the functions and utility of products to customers based on their needs.
• Grow existing customer- and new customer base as per targets set.
• Ensure monthly visits to Key Accounts in the region.
• Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
• Ensure customer satisfaction and regularly monitor the level of customer satisfaction achieved within the branch.
• Ensure regular communication.
• Take steps to address any concerns or issues.

PERSONNEL MANAGEMENT

• Ensure Individual development of employees.
• Identify training requirements.
• Performance Management of all direct reports.
• Ensure KPI’s are implemented, managed, and reviewed for subordinates as per company procedures.
• Ensure Disciplinary action take place as per company procedures.
• Maintain effective working relationship with all teams to ensure business process integration.
• Manage and motivate employees to achieve branch targets.
• Provide training, coaching, and guidance to employees, to improve their skills and performance.

ADMINISTRATION AND REPORTING

• Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
• Sales performance report.
• Sales analysis.
• Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
• Keep a client data base.
• Manage customer debtor book.
• Ensure no customers exceed 90 days payment terms.
• Ensure no sales are made to customers out of cover, unless authorised by CEO & CFO.
• Authorise and manage all expenses.
• Monitor temporary labourers’ costs and staffing, and ensure the expense remains within company guidelines.
• Monitor PPE purchases.
• Order PPE for employees, according to company processes, as required.
• Monitor usage of all consumables.
• Identify cost saving opportunities and implement cost reduction principles and procedures.
• Ensure adherence by all divisions in the branch to company policies, procedures, and processes.

SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL

• Ensure adherence to the OHS Act.
• Take reasonable care for the health and safety of themselves of other persons.
• Co-operate with the employer to enable prescribed duties or requirements to be complied with.
• Carry out any lawful order given and obey the health and safety rules and procedures.
• Report any unsafe or unhealthy situation to the employer.
• Report any incident to the employer.
• Comply with health and safety plans
• Always maintain a high level of customer service levels standards and high degree of customer satisfaction.
• Ensure the branch maintains and complies with ISO, Legal and Statutory standards, and company requirements.
• Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
• Monitor and control externally provided process performance and legal compliance that impacts products and services.
• Ensure the Branch maintains and complies with standards of health and safety, and hygiene always.

Requirements

KEY JOB REQUIREMENTS

QUALIFICATIONS

• Grade 12 with at a series of short and longer course certifications.
• Valid Drivers’ license and able to travel within the Southern Africa region.

EXPERIENCE

• 2 years’ experience in a similar position.
• 5 years’ experience in a sales environment.