Brand Representative - Free State at Publicis Groupe

Job Description
The purpose of this role is to present and demonstrate product to school learners to create awareness around feminism and what young girls must go through during life cycle changes, educate the learners, and meet daily/weekly/monthly targets.

• This person will be responsible for, but not limited to travel and visit schools (formal and/or informal areas) as prescribed by the business.
• Important to note that the Brand Representative might be requested to make bookings for themselves or others in the event of down time (school holidays and / or exam times).
• It is important that this person is flexible and able to execute all objectives against the requirements

Qualifications

• Matric

Additional Information
 

KEY RESPONSIBILITIES:

• Develop and expand trusted relationships (internal and external)
• Ensure quality presentation and product demonstration is delivered to the audience
• Handing out of samples
• Act as the key interface between the audience and brand
• Quickly report on and act to resolve any challenges, deal with complaints to maintain trust with all stakeholders
• Prepare regular reports of progress and forecasts to internal and external stakeholdersusing recommended form of feedback
• Ensure that learners are knowledgeable on the brand/product
• Represent and promote the brand in a professional manner
• Report on market trends and insights

KEY PERFORMANCE AREAS:

Relationships:

• Establish and maintain a professional relationship with all stakeholders (internal & external).
• Ability to engage with the audience on relevant client products.
• Ability to speak and engage with different target audiences and think on their feet to ensure that relevant questions can be answered where and when applicable.
• Build a trust relationship by coming across as approachable to learners and school representatives.

Operational Excellence:

• Ensure KPI’s are met daily, weekly, monthly.
• Respond to all queries and requests timeously.
• Suggest actions to exceed the client expectations and identify opportunities for growth.
• Accountable for the success and execution against the set KPI’s.
• In-directly responsible for all audiences to create an exceptional product experience by demonstrating product knowledge, assessing learner’s needs by actively listening and providing solutions to maximize learner interaction, satisfaction and brand loyalty.
• Confidently display passion with regards to what is being presented and/or demonstrated.
• Manage time effectively and ensure that all appointments are kept to and that external and internal stakeholder’s expectations are met at all times, no exceptions.
• Management of the sampling stock is of utmost importance, seeing that this carries value and must be kept safe and clean at all times.

Reporting:

• Ensure all concerns and/or developments are timeously brought to the attention of your line manager.
• Constantly report back on the prescribed operating system (online capturing system). Capture feedback immediately after each session, before checking out.
• You will be required to report back on the samples handed out at each session and this will be reconciled against the number of learners that you have presented to. Any loss or damaged samples will have to be replaced at the cost of the employee.
• Assets of a high value will be issued to the Brand Representative and must be taken care of and kept in a good condition at all times. Any loss or damage to the assets provided will have to be replaced at the cost of the employee.

Processes:

• Ensure compliance against all internal and external processes, policies and procedures are adhered to.

Development:

• Demonstrate productivity and self-improvement (online training tools and learning portal).

KNOWLEDGE NEEDED TO DO THE JOB COMPETENTLY

SPECIAL REQUIREMENTS

• Must have exceptionally strong relationship and time management skills and be able to demonstrate their ability to be able to deal with deadlines and targets.
• Must be self motivated and disciplined.
• Must be able to work in both the informal and formal sector.
• Must be available to work full day’s, Monday to Friday.
• Must be able to think on your feet and act / respond to challenges accordingly (in line with requirements – i.e don’t answer any sex related questions; don’t get emotionally attached; don’t share your personal details or experiences; can’t be judgemental, cant provide medical advice, etc.).
• Must have own reliable vehicle.
• Current roadworthy certificate.
• Valid driver’s license.
• Must have own reliable smart phone that will have sufficient memory to download additional applications and store pictures.
• Ability to deliver an educational talk on puberty (in line with training received).
• Clearly explain products’ performance and usage vs competition, as well as general feminine hygiene and healthcare tips (in line with training received).

PREVIOUS WORK EXPERIENCE

Required for Competence:

• Minimum of 1 year’s experience in a sales / training role
• Experience in working in a high pressure, fast paced environment
• Evidence of experience working independently, with little or no supervision
• Demonstrate the ability to deliver excellent presentation experience and have an ever lasting impact
• Display a professional and ethical behaviour
• Reporting through business online reporting tools

GENERAL ATTRIBUTES

Required for Competence:

• Ability to work unsupervised
• Self-Motivated
• Able to multitask
• Work well under pressure
• Acute attention to detail
• Excellent interpersonal skills
• Ability to meet tough deadlines
• Flexibility
• Execution driven
• Results driven
• Integrity
• Resilience
• Strong communication skills
• Strong navigation skills
• Initiative
• Planning ability

KNOWLEDGE REQUIRED

Required for Competence:

• Presentation skills
• Public Speaking
• Problem Solving
• Negotiation techniques
• Timely manner and aspire to deliver a positive audience experience
• A good understanding of the importance of building strong relationships
• Strong communication skills (both verbal and written)
• A good understanding of the formal and informal sector