Business Analyst at Interwaste Holdings Limited

Role Overview

• The Business Analyst will play a pivotal role by assisting with the performance of analysing business needs, designing solutions, and implementing systems that support our operations. This is an exciting opportunity to work with a dynamic team and contribute to the growth and success of our organization.

KEY RESPONSIBILITIES 

Business Process Analysis

• Analyse and document business processes across the organization, including landfills, effluent treatment plants, and logistics operations.
• Identify areas for improvement and develop recommendations for process optimization.
• Collaborate with stakeholders to design and implement new processes and systems.
• Analysing process performance: Evaluating process efficiency, effectiveness, and quality.
• Identifying areas for improvement: Pinpointing bottlenecks, inefficiencies, and opportunities for improvement.
• Analysing processes related to waste collection, disposal, and recycling, as well as logistics and supply chain management
•  Collecting stakeholder input: Gathering requirements and feedback from stakeholders, including employees, customers, and suppliers.
•  Defining business requirements: Documenting the business needs and requirements for process improvements.

Process Design and Implementation

• Designing new processes: Creating new process designs that meet business requirements and improve efficiency.
• Developing process models: Creating models of new processes to test and refine them. 
• Implementing process changes: Putting new processes into practice and ensuring a smooth transition.
• Monitoring and evaluating process performance: Tracking and evaluating the performance of new processes to ensure they meet business requirements.

Business Area Systems Support

• Work with the IT Department to design and implement systems that support business operations, including data management and reporting.
• Ensure that systems are aligned with business needs and are optimized for efficiency.

Business Mapping and Process Efficiency

• Develop and maintain business process maps to identify areas for improvement.
• Analyse data and identify trends to inform business decisions.
• Develop and implement process improvements to increase efficiency and reduce costs.
• Identifying and documenting processes: Creating visual representations of business processes to understand how they work.
• Mapping process flows: Identifying the steps, activities, and tasks involved in each process.

Partnerships and Collaboration

• Work with internal stakeholders, including the Logistics Department, to ensure alignment and coordination.
• Collaborate with external partners, including 3rd party vendors and suppliers, to ensure effective communication and coordination.

Reporting and Data Management

• Develop and maintain reports and dashboards to inform business decisions.
•  Analyse data to identify trends and areas for improvement.
• Ensure that data is accurate and up to date.

Continuous Improvement

• Identifying opportunities for further improvement: Continuously monitoring processes and identifying areas for further improvement.
• Refining and optimising processes: Refining and optimizing processes to ensure they remain efficient and effective.

IT Systems Design

• Work with the IT Department to design systems that provide for quick decision making.
• Ensure that systems are aligned with business needs and are optimized for efficiency.

COMMUNICATION AND FEEDBACK

• Ensure all your superiors are notified in a timely manner regarding aspects of your areas as deemed necessary by them.
• Deal with personnel matters such as reporting incidents, customer complaints, requesting new employees, extension of contracts and terminations to your manager,
• Ensure your manager is informed off all staff related matters that will affect the organisation in a dire manner immediately (e.g. IR). 

ADHOC

• Any other reasonable adhoc duty as required or requested by management.
• It should be noted that individuals may need to expand their roles / scope to cover the work load of other employees in times of high work loads or individuals whom may be absent from work. This is the sole discretion of management. 

MINIMUM REQUIREMENTS 

• Bachelor’s Degree in Business Administration, Operations Management, or related field.
• Minimum 3 - 5 years of experience in business analysis, operations management, or related field.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with stakeholders.
• Strong knowledge of numbers and accounting principles.
• Good knowledge of reporting and data management.
• Good knowledge of process mapping and streamlining.

PREFERRED QUALIFICATIONS

• Master's degree in Business Administration, Operations Management, or related field.
• Experience in the waste management industry or a related field.
• Certification in business analysis, operations management, or related field.
• Experience with IT systems design and implementation.