Business Engagement Coordinator: Internal Communications at Shoprite Group of Companies

Job Objectives

Content Coordination and Creation:

• Create compelling and relevant content for various channels, including newsletters, intranet, emails, and other internal platforms. 
• Coordinate the production and distribution of content and brand collateral including sourcing, arranging, scheduling and consolidating content, images, photoshoots, video shoots and materials. 
• Support with updating the internal communications calendar and planning and coordinating related activities and events, ensuring timely and consistent delivery of messages.
• Ensure consistency in messaging while tailoring content to suit different brands and departments.

Collaboration:

• Work closely with the Senior Communication Specialist: Business Engagement to understand departmental or brand related business goals and communication objectives.
• Collaborate with different departments and brands to gather information and insights for effective content creation.

Channel Management:

• Utilise a variety of channels, including digital platforms, visual media, and written communication, to convey messages to employees.
• Support the maintenance of channels where relevant. 
• Support the group-wide optimisation drive for email communication at the company.

Reporting: 

• Responsible for gathering qualitative and quantitative data to assist the Senior Internal 
• Communication Specialist: Business Engagement with compiling insightful reports to track and  measure the effectiveness of communication strategies and initiatives.

Employee Engagement:

• Collect feedback from various channels to gauge the effectiveness of communication strategies.

Administrative Support: 

• Assist with research for employee posts, features, publications, newsletters, etc. 
• Coordinate and schedule meetings and consolidate and distribute meeting minutes as required. 
• Coordinate all facilities requirements for the hosting of campaigns or events as required. 
• Archive all communications as required. 

Qualifications

• Degree or Diploma in Communications, PR or a related field - (desired). 

Experience

• +2 years’ experience providing content, administrative and organisational support in a corporate communications environment with a good understanding of delivering compelling messages through corporate communications channels and platforms – (essential). 
• Experience in a retail environment – (desired)