Business Engineer (Associate) at Discovery Limited

Job Purpose

• The Business Engineer supports the Bank in the analysis, design and optimisation of critical business processes, from design through to post-implementation support. He/she works closely with business owners and subject matter experts, as well as Technology & Architecture, Project Management and Change Management to optimise client and staff experience and ensure integrated and sustainable process solutions.

Areas of responsibility may include but not limited to

• Designs processes that are innovative, efficient and which leverage the digital revolution to create end-to-end digital processes across various areas.
• Conducts detailed data analysis, design and modelling of the critical support processes.
• Uses best practice research to drive business and solution designs.
• Collaborates and communicates effectively with the rest of the team and key business stakeholders.
• Facilitates and participates in design driven workshops / meetings.
• Documents processes and other design artefacts which include role mapping and functional mapping.
• Extracts business requirements and functional specifications as input into systems development.
• Deeply understands integration areas and is able to adapt them to design work.
• Conducts ongoing assessments of the operational business processes efficiency and drives continuous improvement and process maturity.
• Aligns with the SDLC Project methodology and supports driving delivery outcomes.
• Proactively engages with all stakeholders in meetings and workshops.
• Ensures alignment of multiple stakeholders across different areas to agree outcomes – acts as a bridge between business and technical.
• Acts as a change agent during pilot and implementation of newly designed processes and heightens awareness of process.
• Is able to effectively articulate design work into training and content for business consumption.
• Participates in capacity building and skills transfer.
• Proactively analyses processes and solutions to identify areas for improvement and drives these initiatives alongside other work.

Technical Skills

• Business analysis
• Process design
• Business design
• Business solutioning

Education and Experience

• Honours or post graduate qualification related to business analysis, process design, engineering.
• 3-5 years’ experience in business analysis, process design or comparable consulting experience.
• Retail banking experience with specific exposure and demonstrated ability in payments OR credit and collections OR rewards and behavioural programmes OR client servicing front line operations.
• Experience in working on IT implementation projects or working in blended delivery teams (e.g. Agile).
• Relevant additional qualifications in the industry.
• Understanding of systems supporting banking processes
• Ability to do detailed data analysis
• Experience and demonstrated ability to use Atlassian suite – Jira, Confluence
• Understanding of banking risk management