Business Process Specialist: Principle at Sanlam Group

Primary responsibilities:
The Business Process Specialist: Principle is accountable and/or responsible for the following:

• Identifying and analysing process improvement initiatives to deliver an optimal business and functional alignment to the Strategic Framework.
• Apply process improvement and re-engineering methodologies and principles using best practises (i.e., Lean Six Sigma and Process Simulation).
• Contribute to the planning of project execution to support concurrently balanced business demand and prioritisation.
• Work with Process Owners and Team Leaders for scheduling and allocating resources to projects and training initiatives.
• Also share solutions between process owners via a Process Council.
• Implementing and driving the adoption of business process management and optimisation practices in the Group.
• Be involved in the HR efforts to drive a specific culture for continuous improvement and a growth mindset.
• Verify benefit realisation through the design and analysis of process performance indicators.
• Contribute to the Lean Six Sigma and Process Excellence training. Own the curriculum of the training – both for Green Belt training and for Process Excellence training.
• Coach and/or support Lean Six Sigma Green Belts and Black Belts.
• Collaborating through a healthy relationship with the Business Process Optimisation Team and the Process Owners in the Group. 
• Assist with the growth on performance, capacity, and capability within the team through effective knowledge transfer.
• Ensure the integrity of the work done by the team and GBs and Process Owners, and signoff on certification efforts by Green Belts.
• Ensure effective Process Governance throughout the organisation

QUALIFICATIONS AND EXPERIENCE

• Degree (Engineering degree would be advantageous)
• 8 years’ experience in Process Optimisation with Lean Six Sigma (incl Experience in statistical software).
• Master Black Belt certification in Lean Six Sigma
• Experience in Process Simulation and/or Process Mining and related Technical Experience (VBA, PowerBI, Power Apps, CoPilot)
• Demonstratable experience in leading projects and larger scale change.
• Experience within the financial services environment would be an advantage.

KNOWLEDGE and SKILLS

• Lean Six Sigma and Process Principles
• Data Analytical Skills: Advanced Excel skills incl graphs, pivot tables, power query, extended formulas
• Computer Literacy and Experience in MS Office (Teams, Word, Excel, and PowerPoint).
• Building networks and good relationships
• Analytical and systems thinker
• Produce creative solutions to business problems
• Perform under pressure
• Self-motivator
• Self Starter
• Challenge current assumptions and beliefs
• Motivate and mentor others
• Interaction skills: facilitation; mentoring; leadership and influencing; negotiation; teamwork; build relationships; credible consulting skills
• Deciding and initiating action Competent in Problem-Solving and Troubleshooting

COMPETENCIES

• Client Focus
• Cultivates Innovation
• Drives Results
• Collaborates
• Systematic & structured approaches
• Flexibility and adaptability
• Continuous Improvement
• Reporting and Administration