Business Support Administrator - Western Cape at Woolworths

Job description

• Provide Support and manage LEVEL 2 incident management
• Manage and review escalated incidents from SMC
• Action incidents and requests from end-users
• Monitor maintenance, enhancement and upgrades to support new and existing functionalities
• Ensure appropriate role access granted on to Stores timeously
• User set up and related Admin tasks (e.g Oracle approach)
• Manage Central User Administration
• Maintain role system responsibilities, hierarchies, profiles
• Performs a quarterly audit of end-user access and ensure access is verified and complete
• Works with SMC to ensure incident logs are closed and feedback provided back to stores
• Manage SMC Business support requirements/escalations
• Provide Direct Store support
• Provide support to Business Process Analyst and Business Process & Systems Manager
• Assist with acceptance testing if required
• Assist the test team with admin support (eg documented test case updates)

Minimum requirements

• Knowledge of automated and workflow systems
• Analytical skills
• Good Communication Skills
• Problem solving ability
• Process thinking ability
• Computer Literacy, including general Microsoft Office skills
• Incident tracking system experience
• Customer Centric
• Understand store operations

JOB REQUIREMENTS

• Relevant Qualification or work experience
•  Stores experience advantageous
•  Ability to connect after work hours (electricity, connectivity)
• Ability to connect remotely
• Digitally savvy