CALL CENTRE AGENT II at Santam Insurance

Santam’s Operation’s department have an exciting position available for an Insurance Consultant who will be based in the Service Centre team across the Commercial Contact Centres (Cape Town or Menlyn).

This role is focused on providing an end-to-end service to brokers.

What will make you successful in this role?

• Providing telephonic support to the intermediary on record, authorised representatives from the brokerage, and Broker Services;
• Providing quotations for new business and amendments to existing quotations
• Dealing with general insurance and policy specific enquiries
• Dealing with all policy maintenance and renewal aspects of existing policies
• Adhering to underwriting and regional criteria requirements;
• Managing the expectation on expected turnaround times for already submitted requests

Minimum Requirements

• Grade 12 (Matric)
• Relevant insurance qualification would be advantageous at NQF 5
• 2 years’ experience in short term insurance commercial lines and/or Agri Asset insurance would be advantageous
• Experience in commercial and / or Agri Asset policy administration and underwriting
• Proficiency in PolicyCentre system and CRM

Recommendations

• Previous experience in Policy Maintenance, Sales and Renewal functions
• Proficiency in Santam systems and tools other than Policy Centre (e.g. Web-e, Mainframe and Various Offline tools)

Skills

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Bilingual (Afrikaans and English) would be advantageous