Call Centre Agent at Masscash Holdings (Pty) Ltd

Job specifications/responsibilities:

• Build strong relationships with the customer base through understanding of our sales model.
• Effective customer communication, assisting customer to make the best decision in the most, efficient, effective and timely manner
• Accurate data capturing
• Demonstrate sound knowledge of products
• Negotiate deals with HO buyers to ensure sales targets are met.
• Attention to detail
• Take ownership of the customer service processes, i.e. orders and delivery schedules
• Ensure complaints and compliments are communicated to the relevant stakeholders
• Ensure follow up with customers are completed on orders placed to increase the sales conversion.
• Ensure customer queries are efficiently dealt with and followed through
• Take responsibility for the resolution of each call from initiation to resolution
• Conduct customer surveys.
• Daily reports on calls made and sales performance to be measured.
• Monthly reporting within deadline 

Requirements:

• Matric
• 2 - 3 years of call center customer care experience.
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Basic understanding of compliance within the workplace
• Intermediate level of knowledge/expertise with PC hardware and software (Word and Excel).
• Intermediate to advanced level of knowledge with Internet technology;
• Strong knowledge of customer care processes and techniques.
• Demonstrated ability to work well in a team environment.
• Dedication to providing exceptional customer service.
• Strong knowledge of Call Centre Systems
• Strong knowledge of Call Centre Customer Interaction and Workforce Management