Call Centre Trainer at Mango5

Responsibilities:

• Deliver training programs to BPO agents in a clear and engaging manner
• Develop and maintain training materials and resources
• Conduct training needs assessments and provide recommendations for improvement
• Monitor and evaluate the effectiveness of training programs
• Collaborate with the L&D team and other departments to ensure consistency in training delivery
• Provide coaching and feedback to BPO agents to improve performance
• If you meet the above requirements and are passionate about developing others, we encourage you to apply for this exciting opportunity.

Requirements
Requirements:

• A qualification in HR (Human Resources), education, or training preferred.
• Be a certified Facilitator (Registered assessor/and or moderator would be beneficial)
• Prior experience as a trainer or a similar position preferred.
• International call centre (BPO) experience preferred.
• Advanced writing and editing skills.
• Advanced skills in MS Word, Outlook, and Excel (must be computer proficient)
• Excellent interpersonal and communication skills.
• Ability to identify gaps in skills.
• Knowledge of various teaching methods and approaches.
• Excellent organisational skills