Current Opportunities at Mango5

• The successful candidate will be responsible for delivering effective training programs to our BPO agents in a fast-paced environment.

Responsibilities:

• Deliver training programs to BPO agents in a clear and engaging manner
• Develop and maintain training materials and resources
• Conduct training needs assessments and provide recommendations for improvement
• Monitor and evaluate the effectiveness of training programs
• Collaborate with the L&D team and other departments to ensure consistency in training delivery
• Provide coaching and feedback to BPO agents to improve performance

If you meet the above requirements and are passionate about developing others, we encourage you to apply for this exciting opportunity.

Requirements:

• Minimum of 2-3 years of training or teaching experience
• Matric or equivalent qualification
• Fast and eager learner with good energy
• Able to work in a fast-paced environment
• Willing to work Monday to Friday rotating shifts
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic salary negotiable depending on experience

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• As a Resume Reviewer at Mango5, you'll be responsible for providing feedback and guidance on how to improve job seekers' resumes through a video review. You'll also be helping job seekers write accomplishment-based bullet points and include relevant keywords in their resumes. If you have a strong attention to detail, excellent written communication skills, and a desire to help others succeed, we encourage you to apply for this exciting opportunity at Mango5. 

Responsibilities 

• Review job seekers' resumes and provide feedback on how to improve their resumes through a 10-15 minute video review 
• Provide general resume feedback and show job seekers how to write accomplishment-based bullet points and include keywords from their target job 
• Add notes for the job seeker as needed 
• Check all spelling & grammar in the workspace 
• Upload video to submit for QA 
• Make any corrections requested by QA, if required, and resubmit 

To be successful in this role, you should have; 

• Strong vocabulary and command of language: Have a wide range of vocabulary and the ability to use language effectively and accurately. 
• Clear and concise writing style: Able to convey ideas and information in a clear, concise manner that is easy to understand. 
• Good grammar and spelling: Have a strong understanding of grammar and spelling rules and are able to apply them effectively in their writing. 
• Attention to detail: Pay attention to detail and are able to proofread your work carefully to ensure that it is error-free. 
• Creativity: Ability to think creatively and come up with fresh ideas and perspectives. 
• Research skills: Ability to gather and organize information from a variety of sources, and use that information to support your writing. 
• Adaptability: Ability to adapt your writing style and tone to fit the needs of your clients. 

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We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.

Requirements

Essential Skills:

• Attention to detail
• Demonstrate ability to achieve in a target-focused environment
• Ability to multitask, work to tight deadlines and possess good analytical skills
• Experience in prioritizing workloads
• Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills
• Maturity to deal with difficult situations with a smile and empathy
• The ability to work under pressure within busy times yet still provide an exceptional service

Min Entry Level Experience:

• Customer Service: 1 year
• Experience working with UK/USA clients
• Contact Centre Experience: 1 year
• Experience working in a KPA/Target driven environment

Qualifications

• Matric
• No Criminal Record

Key Roles/Duties

• Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service
• The receiving, processing, and co-ordinating of referrals. This involves liaising with patients, clinicians and external health professionals and providing a range of related support services.
• Performing administrative functions associated with booking appointments and dealing with and resolving queries.
• Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs
• Courtesy calling patients, reminding patients of their appointments and informing them of clinic locations and any preparation
• Re-arrange patient appointments within set KPIs/SLAs
• To provide non-clinical advice about clinic appointments and preparation
• To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.
• Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

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Trainer Responsibilities: 

• Evaluate employee performance to gauge where skills are lacking. 
• Communicating and working cooperatively with colleagues on matters regarding course offerings, programs, and activities that enhance the command of the English language. 
• Create training programs to address skill gaps in employees. 
• Prepare learning materials for programs. 
• Develop onboarding programs for new employees. 
• Conduct surveys to gauge the effectiveness of programs. 
• Research new teaching methods. 
• Attend education conferences. 
• Remaining current professionally. 
• Using and developing a variety of effective teaching techniques and assessment methods. 

Requirements

• A university degree, preferably in the field of Linguistics or language studies.  
• Previous experience in teaching English on higher level preferred. 
• Well-spoken with a good command of English verbally and in written communication.  
• Be a certified Facilitator (registered assessor/and or moderator would be beneficial). 
• Prior experience as a trainer or a similar position preferred.  
• International call centre (BPO) experience preferred. 
• Advanced writing and editing skills. 
• Advanced skills in MS Word, Outlook, and Excel (must be computer proficient) 
• Excellent interpersonal and communication skills.  
• Ability to identify gaps in skills.  
• Knowledge of various teaching methods and approaches.  
• Excellent organisational skills.

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Responsibilities:

• Deliver training programs to BPO agents in a clear and engaging manner
• Develop and maintain training materials and resources
• Conduct training needs assessments and provide recommendations for improvement
• Monitor and evaluate the effectiveness of training programs
• Collaborate with the L&D team and other departments to ensure consistency in training delivery
• Provide coaching and feedback to BPO agents to improve performance
• If you meet the above requirements and are passionate about developing others, we encourage you to apply for this exciting opportunity.

Requirements
Requirements:

• A qualification in HR (Human Resources), education, or training preferred.
• Be a certified Facilitator (Registered assessor/and or moderator would be beneficial)
• Prior experience as a trainer or a similar position preferred.
• International call centre (BPO) experience preferred.
• Advanced writing and editing skills.
• Advanced skills in MS Word, Outlook, and Excel (must be computer proficient)
• Excellent interpersonal and communication skills.
• Ability to identify gaps in skills.
• Knowledge of various teaching methods and approaches.
• Excellent organisational skills