Card Admin Intern at TotalEnergies

Duties and Responsibilities:

• Responsible and Accountable to provide end to end Administration processes on the Card and Mobility Offering relating to both   Customers and Dealers.
• To ensure Customer and Dealer cards are well maintained in creation, printing, blacklisting and renewals, whilst following the internal and Group procedure.
• To investigate and resolve queries daily raised by Customers, Dealers, Total Customer Care agents and logged on SALSA, thereby contributing to being number one with our customers.
• To investigate and capture manual transactions performed by TotalEnergies Card Merchant’s onto the Tomcard System within 24 business hours.
• To analyse daily the Card anomaly reports and communicate issues to Customers to ensure successful systematic transactions.
• To effectively manage cash accounts daily and assist with customers financial controls.
• To investigate errors and missing receipts on card balances and to ensure transactions are correctly sequenced, thereby ensuring Priority Control 2 (Trial balance) is well maintained as per procedure.
• To ensure good record keeping of requests by customers (cards - new, hot listing and instructions of limit movements).
• To ensure clients card records are validated and kept up to date – quarterly reviews with clients.
• To accurately calculate, capture and publish the monthly Card pricing on the Tomcard Systems as per internal procedure.
• To assist Customers and Dealers with the Card processes, systems, administration, reports, and product knowledge.
• To provide daily support to the Card Sales Representative as per allocated areas.
• To investigate Bank EFT queries raised by TotalEnergies Dealers and efficiently manage the resolution between Bank, Dealer and Customer.
• To submit weekly and monthly KPIs on activities within area of control to Management.
• To provide support with Projects related to all EFT and Card and Mobility offerings, developments or enhancements when required

HSEQ

• To effectively manage and minimise HSE risk within area of responsibility by ensuring Compliance with all HSE Policies, rules, guideline, and legal requirements.
• Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies.
• That HSE competency requirements are identified & enforced within area of responsibility.