TotalEnergies is a company with a wealth of opportunities
Because diversity is an integral part of our Company's history and inextricably woven into our DNA. Whatever your origin, gender identity, age or background, your experience is one of your greatest assets.
Everyone has a place at TotalEnergies and in any one of our fields of activity!
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Responsible and Accountable to provide end to end Administration processes on the Card and Mobility Offering relating to both Customers and Dealers.
To ensure Customer and Dealer cards are well maintained in creation, printing, blacklisting and renewals, whilst following the internal and Group procedure.
To investigate and resolve queries daily raised by Customers, Dealers, Total Customer Care agents and logged on SALSA, thereby contributing to being number one with our customers.
To investigate and capture manual transactions performed by TotalEnergies Card Merchant’s onto the Tomcard System within 24 business hours.
To analyse daily the Card anomaly reports and communicate issues to Customers to ensure successful systematic transactions.
To effectively manage cash accounts daily and assist with customers financial controls.
To investigate errors and missing receipts on card balances and to ensure transactions are correctly sequenced, thereby ensuring Priority Control 2 (Trial balance) is well maintained as per procedure.
To ensure good record keeping of requests by customers (cards - new, hot listing and instructions of limit movements).
To ensure clients card records are validated and kept up to date – quarterly reviews with clients.
To accurately calculate, capture and publish the monthly Card pricing on the Tomcard Systems as per internal procedure.
To assist Customers and Dealers with the Card processes, systems, administration, reports, and product knowledge.
To provide daily support to the Card Sales Representative as per allocated areas.
To investigate Bank EFT queries raised by TotalEnergies Dealers and efficiently manage the resolution between Bank, Dealer and Customer.
To submit weekly and monthly KPIs on activities within area of control to Management.
To provide support with Projects related to all EFT and Card and Mobility offerings, developments or enhancements when required
HSEQ
To effectively manage and minimise HSE risk within area of responsibility by ensuring Compliance with all HSE Policies, rules, guideline, and legal requirements.
Promotion of safe working environment and positively contributing to the company HSE KPIs and risk reduction strategies.
That HSE competency requirements are identified & enforced within area of responsibility.
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