Case Officer: Case Management (Non-Metro), Ref No. DOI 111/2023 at Western Cape Government

About the Job

Job Purpose

• The Department of Infrastructure, Western Cape Government has an opportunity for a suitably qualified and competent individual to supply and render administrative and logistical support to the Rental Housing Tribunal and promote stable relationships between landlords and tenants in the rental housing sector within the context of integrated and sustainable human settlements. This post is based in Cape Town, CBD.

Minimum Requirements

• 3-year National Diploma/B-Degree (equivalent or higher qualification) in Public Management/ Law or related field;
• A minimum of 1 year experience in a rental housing tribunal or legal administration related experience; A valid code B (or higher) driving license.

Recommendation

• None.

Key Performance Areas

• Conduct preliminary investigations, determine jurisdiction and unfair practices, facilitate resolution of cases, conduct mediations, draft settlement agreements, management of cases, update case management systems;
• Write quality reports and letters, draft subpoenas, liaise with dispute parties and gather information for hearings.

Competencies

• Knowledge of the following: Relevant legislation, policies, regulations, codes, guidelines and standards applicable to the Rental Housing Sector; Public service procedures and property management and maintenance from a rental perspective; Best practices and procedures within the Rental Housing Sector;
• Skills needed: Proven computer literacy; Legal administration; Planning and organising; Mediation and facilitation; Interpersonal; Conflict management and mediation; Coordinating; Analytical; Problem solving; Written and verbal communication.

Remuneration

• R 359 517 per annum (Salary level 8) Note on remuneration: Employees' service benefits or obligations (13th cheque, medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.