The Department of Justice and Constitutional Development is the justice department of the South African government. The department provides administrative and financial support to the court system and the judiciary (which are constitutionally independent of the executive), oversees the National Prosecuting Authority, provides legal advice and representation ...
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Chief Administration Clerk(Call Centre Supervisor)
Grade 12 or equivalent qualification; Minimum of 3 years’ experience within the clerical/ call centre environment; Knowledge and application of relevant Public Service and Departmental legislation/prescripts/policies and procedures; Knowledge of procedure and processes applied in Call Centre and Office Management.
DUTIES : Key Performance Areas:
Monitor the call center operation; Handle all escalated complaints/ enquiries;
Generate reports and conduct customer satisfaction surveys;
Supervise and render general clerical support services; Manage human, financial and other resources.
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