Chief Administrator: Desktop Analyst - Durban at Transnet

Position Purpose:

• To install, support, maintain, analyse, evaluate and troubleshoot all the Information Technology hardware, software and desktop  server support in the port for the complete ICT environment thereby ensuring continued availability of these components forming a major part of the operations and profitability of the businesses.

Position outputs:

• Maintains inventory of computers and Peripherals.
• Negotiates with outside vendors on contract fulfilment, obligations and dispatches IT Services staff and/or vendor representatives to resolve problems.
• Manage IT projects as directed by IT Manager regarding upgrading, repairs and maintenance of ICT infrastructure.
• Management of SPARCS Cache size database to optimal status
• Provides support and resolves problems related to installed computer software;
• NAVIS, GOS and all Transnet approved Server and Desktop applications.
• Identifies software application, network and hardware malfunctions and takes appropriate action to resolve issues.
• First point of contact in all computer hardware and software problems and requests.
• Manage and maintain deployment of AV software
• Configure and troubleshoot Teklogix wireless narrowband data terminals to ensure the efficient dissemination of information to OLEs and CCs.
• Ensure response time on servers is at its peak, this entails monitoring and a production of fault reports.
• Ensure that current software trends are adhered to by keeping up with latest software in the current market.
• Ensure that users are given specific rights to certain files by applying authorized network access and permissions.
• Support and maintenance of all Camco dependant technologies (Zebra printers, OCR readers etc) to ensure optimal turnaround times for landside operations
• Configure and maintain SAP clients on all workstations as directed by SAP support.
• Troubleshoot mobile email clients across various platforms including smartphones.
• Evaluate and monitor requirements for DCT Radio and Wifi infrastructure.
• Monitor and maintain pc interface to PLCs on cranes.
• Ensure maximum availability of T/A infrastructure by monitoring and maintaining XTime900 clients, Turnstiles, Biometric
• Readers, Controllers and POE switches.

Qualifications & Experience:

• National High Diploma in ICT or equivalent or related field
• 3 years experience
• Driver’s license / Own Transport

Added Advantage:

• A+
• N+
• MCITP, CCNA, ITIL

Competencies:
Knowledge / Skills required:

• TPT business and operations
• Project management
• Corporate governance.
• Data base management
• Office Suite
• NAVIS SPARCS
• GOS
• Teklogix
• High level Communication
• Report writing
• Problem solving
• Lateral thinking
• Organisational
• Presentation
• Communication
• Be prepared to work overtime/ Standby