CIT Monitoring Consultant at NCR Corporation

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

• Monitor the estate of fully-cashed ATMs to ensure all issues are actioned within the agreed timeframes
• Ensure maximum uptime and optimal cash availability of fully-cashed ATMs
• Monitor trends and advise on ATM capacity planning
• Ensure that all fully-cashed ATMs are loaded within the agreed SLA
• Monitor and report on all cost control measures to ensure optimal loading amounts
• Resolve client issues telephonically - inbound and Outbound customer care
• Submit daily, weekly and monthly reports and report on data and deliverables on a timely basis
• Manage and allocate all events accordingly
• Log all inbound and outbound calls on the in-house SparkManage software
• Troubleshoot and resolve issues when systems are down or problematic
• Monitor critical sites and ensure that they are actioned timeously
• Follow up and action all open events timeously
• Raise events for matters that require a site visit
• Manage relationships and liaise with third party service providers
• Ensure constant revision and refining of processes and procedures
• Be available for the on-call cycle on weekends, public holidays or weekend shift work
• Actively track and prioritise all scheduled loads
• Monitor dedicated vehicle performance

Education (Min)

• Academic Grade 12