Job Opportunities at NCR Corporation

Technician Duties:

• Conduct physical ATM and signage installations at merchant sites.
• Conduct ongoing maintenance of ATMs, including servicing and preventative maintenance.
• Meet SLAs on a daily basis with regards to installations, removals, callouts, preventative maintenance and signage
• Commission and prepare ATMs for installation.
• Refurbish used ATMs.
• Conduct dispenses test of ATMs ahead of deployment.
• Conduct quality checks on ATMs and parts.
• Inspect ATM vinyl application on the machines and ensure that they are according to correct branding standards.
• Quality control bank branded ATM top-boxes to ensure they meet standards.
• Arrange for the movement of ATMs between third party providers.
• Arrange for ATM safe locks to be installed.
• Conduct alignment testing on ATM dispensers.
• Manage and report on the movement of inventory such as ATMs, ATM parts and consumables.
• On a daily basis, process the movement of stock and nature of the callout details on the in-house mobile app.
• Communicate status updates with your Field Services Coordinator throughout the day
• Travel within South Africa to perform ATM servicing, installations and repairs.
• Deal with customers and third-party service providers telephonically and in-person
• Conduct merchant training sessions at ATM sites.
• Prepare operational and technical reports on an ongoing basis.
• Be available on the stand-by roster on weekends, public holidays, or weekend shift work, when required

Supervisor Duties

Conduct Training and induction for new starters

• Conduct training for new Fidelity custodians
• On – going refresher training for existing technicians
• Travel to technicians to complete stock checks and site visits
• Monitor, manage and report on all technical visits and individual’s performance
• Ensure that effective stock management and boot-stock disciplines are achieved
• Site Visits and recommendations for Hot – sites and escalated sites
• Repair stock to be distributed to technicians
• Review repeat call-outs and provide intervention where necessary

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About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

• Monitor the estate of fully-cashed ATMs to ensure all issues are actioned within the agreed timeframes
• Ensure maximum uptime and optimal cash availability of fully-cashed ATMs
• Monitor trends and advise on ATM capacity planning
• Ensure that all fully-cashed ATMs are loaded within the agreed SLA
• Monitor and report on all cost control measures to ensure optimal loading amounts
• Resolve client issues telephonically - inbound and Outbound customer care
• Submit daily, weekly and monthly reports and report on data and deliverables on a timely basis
• Manage and allocate all events accordingly
• Log all inbound and outbound calls on the in-house SparkManage software
• Troubleshoot and resolve issues when systems are down or problematic
• Monitor critical sites and ensure that they are actioned timeously
• Follow up and action all open events timeously
• Raise events for matters that require a site visit
• Manage relationships and liaise with third party service providers
• Ensure constant revision and refining of processes and procedures
• Be available for the on-call cycle on weekends, public holidays or weekend shift work
• Actively track and prioritise all scheduled loads
• Monitor dedicated vehicle performance

Education (Min)

• Academic Grade 12

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• Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
• Maintain cash centre uptime SLAs
• Maintain site uptime SLAs
• Excellent relation building between 3rd parties
• Adhere to strict guidelines and protocols regarding 3rd parties engagements
• Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
• Troubleshoot and resolve issues when systems are down or problematic
• Management of projects including software upgrades and cash optimizations
• Monitor critical sites and ensure they are actioned timeously
• Log all inbound and outbound calls on the in-house Spark Manage software
• Follow up and action all open events timeously
• Ensure optimal route planning when dealing with CIT 3rd parties
• Ensure constant revision and refining of processes and procedures
• Be available for the on-call cycle on weekends, public holidays or weekend shift work

Education (Min)

• Academic Grade 12

go to method of application »

• Monitor connectivity of ATM’s to the host and resolve all terminal status issues and errors
• Maintain cash centre uptime SLAs
• Maintain site uptime SLAs
• Excellent relation building between 3rd parties
• Adhere to strict guidelines and protocols regarding 3rd parties engagements
• Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
• Troubleshoot and resolve issues when systems are down or problematic
• Management of projects including software upgrades and cash optimizations
• Monitor critical sites and ensure they are actioned timeously
• Log all inbound and outbound calls on the in-house Spark Manage software
• Follow up and action all open events timeously
• Ensure optimal route planning when dealing with CIT 3rd parties
• Ensure constant revision and refining of processes and procedures
• Be available for the on-call cycle on weekends, public holidays or weekend shift work
   

Education (Min)

• Academic Grade 12

Work Experience

• Contact Centre experience